Customer Team Member reference: 1060129

Opportunity Review: Customer Team Member at Co-op (Ferryhill)

This role as a Customer Team Member at Co-op in Ferryhill presents a fantastic opportunity for individuals seeking a part-time position with significant benefits and a supportive work environment. The position offers a competitive hourly rate of £12.60, with the potential for regular overtime, providing a solid income for a 12-hour weekly commitment.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Co-op is renowned for its commitment to its employees. Successful candidates will enjoy 31 days of holiday (pro-rata), a generous pension scheme with up to a 10% employer contribution, and access to virtual healthcare services for themselves and their families, including GP appointments, mental health support, and more.
• Generous Staff Discount: A significant perk of this role is a 30% discount on all Co-op products in-store, along with 10% discounts on other brands. This offers substantial savings for everyday shopping.
• Employee Wellbeing Focus: Co-op places a strong emphasis on supporting colleagues' physical, mental, and financial wellbeing. This includes market-leading policies for life events and access to resources like Wagestream, a money management app.
• Full Paid Training and Development: For those new to retail or looking to enhance their skills, Co-op provides full, paid training and dedicated support for personal development and career progression. This is a great pathway for individuals to build a foundation in customer service and retail operations.
• Flexible and Predictable Working: While shifts are varied and include early mornings, afternoons, late evenings, and weekends, Co-op aims to provide rotas three weeks in advance, accessible via mobile, offering a degree of predictability for work-life balance.
• Community-Oriented Culture: Co-op's long-standing commitment to fairness and community engagement is reflected in its workplace. This role offers the chance to contribute positively to the local community.
• Inclusive Environment: Co-op actively promotes diversity and inclusion, welcoming applications from all backgrounds. They are committed to making reasonable adjustments to the recruitment process for candidates with disabilities.
• Simplified Application Process: The ability to apply using a mobile device without a CV streamlines the initial application, making it accessible to a wider range of candidates.

Key Considerations for Candidates:

• Age Requirement: Candidates must be aged 18 or over due to the nature of the shifts, which can extend before 6 am and after 10 pm.
• Shift Flexibility: The working pattern involves varied shifts, including early mornings, late evenings, and weekends. While rotas are provided in advance, a degree of flexibility and adaptability to cover these times will be necessary.
• Retail Operations: The role involves a range of duties, from customer service on tills and the shop floor to restocking shelves and maintaining store cleanliness. A willingness to engage in all aspects of store operations is essential.
• Application Assessments: The application process includes two online assessments that take approximately 20 minutes to complete.

Guidance for Career Path:

This Customer Team Member role is an excellent entry point into the retail sector and offers a clear path for growth within Co-op. The comprehensive training and supportive environment are ideal for individuals looking to develop strong customer service skills, build a solid work ethic, and gain experience in a dynamic retail setting. For those who demonstrate commitment and excel in their role, opportunities for advancement within Co-op, potentially to supervisory or management positions, are often available. The emphasis on wellbeing and community engagement also makes this a fulfilling career choice for individuals who value a purposeful workplace.