Customer Team Member reference: 1060274

This opportunity for a Customer Team Member at Co-op presents a compelling chance for individuals seeking a dynamic role within a values-driven organization. Located at 98 Faversham Road, Kennington, Ashford, TN24 9DE, this part-time, permanent position offers 16 hours per week with the potential for regular overtime, providing flexibility for those balancing other commitments.

Key Advantages for Potential Candidates:

• Exceptional Benefits Package: Co-op distinguishes itself with a comprehensive suite of benefits. This includes a generous 31 days of holiday (pro-rata for part-time), a robust pension scheme with up to a 10% employer contribution, and access to virtual healthcare services for you and your family, encompassing GP appointments, mental health support, and more.
• Employee Wellbeing Focus: Beyond standard benefits, Co-op prioritizes its colleagues' wellbeing. This is demonstrated through access to a money management app (Stream) allowing early access to earned wages, a 24/7 employee assistance service, and market-leading policies designed to support individuals through significant life events.
• Generous Staff Discount: A significant perk is the 30% discount on all Co-op products in-store, alongside 10% discounts on other brands, offering tangible savings.
• Comprehensive Training and Development: Full, paid training is provided, ensuring you're well-equipped for the role. Furthermore, Co-op emphasizes personal development and career progression, offering dedicated support to help you grow within the company.
• Work-Life Balance Support: Rotas are shared three weeks in advance and accessible via mobile, aiding in personal planning. The inclusion of a cycle-to-work scheme further supports sustainable commuting.
• Commitment to Diversity and Inclusion: Co-op actively fosters an inclusive workplace and welcomes applications from all backgrounds. They are committed to making reasonable adjustments during the recruitment process and are part of the Disability Confident scheme, guaranteeing an interview for disabled candidates who meet the minimum criteria.

Key Considerations for Your Career Path:

• Varied Shift Patterns: The role involves varied shifts, including afternoons, late evenings (store closing), and weekends. While the specifics will be discussed at the interview, candidates should be prepared for a flexible working pattern.
• Customer-Centric Role: At its core, this position requires a genuine care for customer needs and excellent people skills. You'll be the face of Co-op, responsible for delivering exceptional service, answering queries, and promoting products and membership.
• Teamwork and Problem-Solving: A collaborative spirit is essential. You'll work closely with colleagues to resolve customer issues and contribute to a positive store environment. A proactive approach to problem-solving and adapting to change is highly valued.
• Operational Responsibilities: Beyond customer service, the role involves essential store operations such as stocking shelves, maintaining product freshness and pricing, and ensuring store cleanliness.
• Community Engagement: There are opportunities to get involved in local community activities and events, aligning with Co-op's ethos of supporting its communities.
• Application Process: The application involves completing two online assessments, estimated to take around 20 minutes. The job description also notes that vacancies may be removed before the scheduled closing date, suggesting timely application is advisable.

This Customer Team Member role at Co-op is an excellent opportunity for individuals seeking a stable part-time position with significant benefits, a strong emphasis on employee wellbeing, and a chance to contribute to a respected community-focused organization. If you are customer-oriented, a team player, and value a supportive work environment, this role could be a rewarding step in your career.