Customer Team Member reference: 1061144

This review provides an in-depth look at the Customer Team Member opportunity at Co-op in Winchelsea Beach, offering insights for prospective candidates to make informed career decisions.

Position Overview:

The Customer Team Member role at Co-op's Sea Road location in Winchelsea Beach is a part-time, permanent position offering 14 hours per week with the potential for regular overtime. This role is ideal for individuals seeking flexible working arrangements and a customer-facing position within a community-focused organization. A key aspect of this role involves working on Post Office Counters, presenting a unique service opportunity.

Key Advantages for Candidates:

• Generous Benefits Package: Co-op is renowned for its employee-centric approach. Candidates can expect 31 days of holiday (pro-rata for part-time), a competitive pension scheme with up to 10% employer contributions, and access to virtual healthcare services for themselves and their families.
• Employee Discount: A significant perk is the 30% discount on all Co-op products within the store, alongside a 10% discount on other brands.
• Financial Wellbeing: The "Stream" app offers access to a percentage of earned pay before payday, providing flexibility and support for financial management.
• Comprehensive Support: Co-op demonstrates a strong commitment to employee wellbeing, offering a 24/7 employee assistance service and market-leading policies for life events like bereavement and fertility treatment.
• Career Development: Full, paid training is provided, along with dedicated support for personal development and career progression, making this an excellent starting point or a step in a retail career.
• Work-Life Balance Support: Rotas are shared three weeks in advance and are accessible via mobile, aiding in personal planning. The Cycle-to-Work scheme further promotes healthy and sustainable commuting.
• Community Engagement: The role encourages involvement in local community activities and events, fostering a sense of belonging and contribution.

Key Considerations for Candidates:

• Age Requirement: Applicants must be aged 18 or over due to potential business needs that may involve working before 6 am or after 10 pm.
• Flexible Working Pattern: The role requires flexibility in working various shifts, including early mornings, afternoons, late evenings, and weekends. Specific working patterns will be discussed during the interview process.
• Varied Responsibilities: Beyond direct customer service at tills and on the shop floor, duties encompass tasks such as restocking shelves and general store upkeep, including cleaning spillages.
• Post Office Counter Duties: A significant part of the role involves working on Post Office counters, requiring a willingness to learn and adapt to these specific services.
• Application Process: The application process is mobile-friendly and does not require a CV. It includes two online assessments that take approximately 20 minutes to complete.
• Inclusive Environment: Co-op is committed to building diverse teams and welcomes applications from all backgrounds. The organization actively supports individuals with disabilities, offering reasonable adjustments during the recruitment process and participating in the Disability Confident scheme.

Who is this role for?

This opportunity is well-suited for individuals who possess:

• A genuine desire to assist customers and members.
• Excellent interpersonal skills for building rapport with both customers and colleagues.
• A positive and adaptable attitude towards problem-solving and change.
• The flexibility to accommodate a varied shift schedule.

In Conclusion:

The Customer Team Member position at Co-op in Winchelsea Beach offers a compelling blend of competitive benefits, a supportive work environment, and opportunities for personal and professional growth. While the role demands flexibility and a proactive approach to a variety of tasks, the comprehensive benefits and commitment to employee wellbeing make it an attractive prospect for those looking to build a career in a values-driven organization.