Customer Team Member reference: 1061124

This review provides an overview of the Customer Team Member position at Co-op in Ballycastle, designed to help potential candidates understand the opportunity and make informed career decisions.

Opportunity Overview

Co-op is seeking dedicated Customer Team Members to join their friendly team in Ballycastle. This permanent, part-time role involves working 16 hours per week with the potential for regular overtime, primarily on Thursdays, Fridays, Saturdays, and Sundays during afternoons and late evenings. The role offers a competitive hourly pay of £12.60.

Key Advantages for Candidates

• Comprehensive Benefits Package: Co-op is renowned for its commitment to employee well-being. Successful candidates will enjoy 31 days of holiday (pro-rata), a generous pension scheme with up to 10% Co-op contributions, and access to virtual healthcare services for themselves and their families. A significant perk is the 30% discount on all Co-op products in-store.
• Career Development and Training: The role includes full, paid training and dedicated support for personal development and career progression. This is an excellent opportunity for individuals looking to build a career in retail and gain valuable customer service experience.
• Work-Life Balance and Flexibility: While the role is part-time, the provision of regular overtime offers flexibility for those seeking additional hours. Rotas are shared three weeks in advance and are accessible via mobile, aiding in personal planning.
• Supportive and Inclusive Environment: Co-op fosters a culture of care and inclusivity. Colleagues receive support for their physical, mental, and financial well-being, along with market-leading policies for significant life events. The company actively promotes diversity and welcomes applications from all backgrounds.
• Community Engagement: This role offers the chance to become an active participant in supporting the local community through various activities and events.
• Simplified Application Process: The application process is designed to be accessible, allowing candidates to apply using a mobile device without the need for a traditional CV.

Key Considerations for Your Career Path

• Customer-Centric Approach: The core of this role involves providing exceptional customer service. Candidates should possess a genuine care for customer needs, strong interpersonal skills, and a proactive approach to problem-solving.
• Teamwork and Collaboration: A significant aspect of the job involves working collaboratively with colleagues to ensure a positive shopping experience for all customers.
• Operational Responsibilities: Beyond direct customer interaction, the role requires attention to detail in operational tasks such as stocking shelves, maintaining store safety, and ensuring product freshness and accuracy.
• Adaptability: The retail environment is dynamic. Candidates who are adaptable and embrace change, as well as those who can positively contribute to introducing new products and services, will thrive.
• Shift Patterns: The working pattern involves afternoons and late evenings, concluding at store closing time on Thursdays, Fridays, Saturdays, and Sundays. Candidates should consider how this fits with their personal commitments and career aspirations.
• Disability Confident Scheme: Co-op is committed to being a Disability Confident employer and offers reasonable adjustments during the recruitment process. Candidates with disabilities who meet the minimum criteria are guaranteed an interview.

This Customer Team Member position at Co-op presents a compelling opportunity for individuals seeking a role with excellent benefits, a supportive work environment, and the chance to contribute positively to their local community. It is particularly well-suited for those who prioritize customer service, teamwork, and are looking for a stable part-time position with growth potential within a values-driven organization.