Customer Team Member reference: 1061844

This review offers insights into the Customer Team Member position at Co-op in Southampton's Ocean Village, aiming to guide prospective applicants in evaluating this career opportunity.

Position Overview:

Co-op is seeking enthusiastic individuals to join their team as Customer Team Members. This role is integral to the daily operations of the store, focusing on delivering excellent customer service and maintaining a welcoming environment. While the contract is for 15 hours per week, there is potential for regular overtime, and it is a permanent part-time position.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Co-op offers an attractive benefits scheme including 31 days of holiday (pro-rata for part-time), a generous pension contribution of up to 10% from the employer, and virtual healthcare services for employees and their families.
• Employee Discount: A significant 30% discount on all Co-op products in-store, along with 10% discounts on other brands, presents a substantial saving opportunity.
• Financial Wellbeing: Access to 'Stream', a money management app that allows employees to draw a portion of their earned pay before payday, offers valuable financial flexibility.
• Paid Training and Development: Full, paid training is provided, ensuring all team members are equipped with the necessary skills. The company also emphasizes support for personal development and career progression.
• Supportive Work Environment: Co-op is committed to the wellbeing of its colleagues, offering support for physical, mental, and financial health. They also provide market-leading policies to assist with significant life events.
• Community Engagement: The role encourages involvement in local community activities and events, offering a chance to contribute beyond the immediate store operations.
• Work-Life Balance: Rotas are shared three weeks in advance and are accessible via mobile phone, aiding in planning personal commitments.
• Inclusive Culture: Co-op actively promotes diversity and inclusion, welcoming applications from all backgrounds and supporting candidates with disabilities through the recruitment process.

Key Considerations for Candidates:

• Varied Working Hours: The role requires flexibility with shifts, which can include early mornings, afternoons, late evenings, and weekends. Specific working patterns will be discussed at the interview.
• Diverse Responsibilities: Beyond customer interaction at the tills, responsibilities extend to shop floor duties, restocking shelves, and maintaining store cleanliness, including addressing spillages.
• Customer-Centric Approach: A genuine care for customer needs and strong people skills are essential for building positive relationships and delivering exceptional service.
• Adaptability: A positive attitude towards change and problem-solving is valued, as team members will be involved in introducing new products and services.
• Application Process: The application requires completing two online assessments, which should take approximately 20 minutes.

Career Path Guidance:

This Customer Team Member position at Co-op is an excellent entry point for individuals seeking a role within a values-driven organization that prioritizes its people and communities. The comprehensive training, coupled with the emphasis on personal development, can provide a solid foundation for a career in retail. The array of benefits, particularly those focused on wellbeing and financial health, demonstrates a commitment to supporting employees through various life stages. For those who thrive in customer-facing roles, enjoy working as part of a team, and appreciate a supportive and inclusive workplace, this opportunity offers significant potential for growth and satisfaction.