Customer Team Member reference: 1061726

Review: Customer Team Member Opportunity at Co-op, Salisbury

This Customer Team Member role at the Co-op in Salisbury presents a compelling opportunity for individuals seeking a part-time position with a strong emphasis on community, customer service, and employee well-being. The role is permanent and offers a guaranteed 12 hours per week with the potential for regular overtime, providing a stable foundation for your career.

Key Advantages for Candidates:

• Exceptional Benefits Package: Co-op stands out with its comprehensive benefits, which include:
  • A generous 31 days of holiday (pro-rata for part-time colleagues).
  • A strong pension scheme with up to 10% employer contributions.
  • Access to virtual healthcare services for you and your family, encompassing GP appointments, mental health support, and more.
  • A significant 30% discount on all Co-op products, plus an additional 10% discount on other brands.
  • Stream, a financial wellness app, allowing access to earned pay before payday.
  • A 24/7 employee assistance service for ongoing support.
• Career Development and Training: Full, paid training is provided, ensuring you're equipped with the necessary skills from day one. The Co-op also emphasizes dedicated support for personal development and career progression, indicating a commitment to nurturing talent within the organization.
• Supportive and Inclusive Work Environment: Co-op is committed to creating a diverse and inclusive workplace. They actively welcome applications from all backgrounds and are part of the Disability Confident scheme, offering adjustments to the recruitment process and interviews to disabled candidates who meet the minimum criteria.
• Community Focus: The role offers the chance to be an integral part of a friendly team dedicated to serving customers and supporting the local community through various activities and events.
• Work-Life Balance Considerations: While shifts are varied and include early mornings, late evenings, and weekends, rotas are shared three weeks in advance and are accessible via mobile, offering a degree of predictability.

Key Considerations for Candidates:

• Shift Flexibility: The working pattern involves varied shifts, including early mornings (from 6:30 am store opening), afternoons, late evenings (until 10 pm store closing), and weekends. Candidates should be comfortable with this flexibility, and specific arrangements will be discussed at the interview.
• Application Process: The application process is designed to be accessible, allowing you to apply via mobile without a CV. However, it does include two online assessments that will take approximately 20 minutes to complete.
• Role Responsibilities: As a Customer Team Member, you will be responsible for a range of tasks beyond till operations, including customer service on the shop floor, re-stocking shelves, and maintaining store cleanliness. A proactive and adaptable approach is essential.

Guidance for Career Path:

This role is an excellent entry point for individuals looking to build foundational customer service skills and gain experience in a retail environment. The emphasis on teamwork, problem-solving, and community engagement provides valuable transferable skills. The comprehensive benefits and commitment to employee well-being suggest Co-op is an employer that values its staff long-term. For those with a genuine care for customers and a positive attitude towards change, this position offers a stable and supportive platform for personal and professional growth within the retail sector.