Customer Team Member reference: 1061823

## Customer Team Member Opportunity at Co-op, Kelty

This is an excellent opportunity for individuals seeking a part-time role with genuine career development potential within a values-driven organisation. The Customer Team Member position at Co-op's Kelty store offers a blend of customer interaction, essential store operations, and a supportive work environment. If you're looking for a role where you can make a tangible difference to customers and the local community, this could be the perfect fit for your career path.

Advantages for Potential Candidates:

• Competitive Pay & Flexible Hours: With a pay rate of £12.60 per hour and 16 hours per week plus regular overtime opportunities, this role provides a solid financial foundation. The varied shift patterns, including early mornings, afternoons, late evenings, and weekends, offer flexibility for those managing other commitments. All shifts are discussed at the interview stage, allowing for negotiation.
• Comprehensive Benefits Package: Co-op is renowned for its exceptional employee benefits. Successful candidates will enjoy 31 days of holiday (pro-rata for part-time), a generous pension scheme with up to 10% Co-op contribution, and exclusive access to virtual healthcare services for the entire family.
• Employee Discounts: A significant perk is the 30% discount on all Co-op products in-store, alongside 10% discounts on other brands, offering substantial savings for team members.
• Full, Paid Training & Development: Co-op invests in its people. You'll receive complete, paid training, ensuring you're equipped with the skills needed to excel. Furthermore, the company is committed to your personal development and career progression, offering dedicated support.
• Wellbeing Focus: Co-op prioritises the holistic wellbeing of its colleagues. This includes support for physical, mental, and financial wellbeing, along with market-leading policies designed to assist with significant life events.
• Community Engagement: This role offers a chance to actively contribute to and support the local community through various activities and events, aligning with Co-op's long-standing commitment to social responsibility.
• Inclusive Workplace: Co-op is dedicated to building diverse and inclusive teams. They welcome applications from everyone and are committed to creating a workplace where all colleagues feel a sense of belonging, supported by inclusive policies and practices. The company also participates in the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria.
• Convenient Application Process: The ability to apply using a mobile device without the need for a CV simplifies the initial application stage.

Key Considerations for Your Career Path:

• Age Requirement: Applicants must be aged 18 or over due to potential shift timings (before 6 am or after 10 pm) and other business needs.
• Shift Flexibility: While benefits are substantial, the role requires flexibility to work varied shifts, including early mornings, late evenings, and weekends. Discussing your availability during the interview is crucial.
• Customer-Centric Approach: The core of this role involves providing friendly and thoughtful service. A genuine care for customer needs and excellent people skills are essential for success and for building positive relationships.
• Teamwork and Problem-Solving: You'll be working as part of a team, supporting colleagues and customers. A positive approach to problem-solving and adapting to change is highly valued.
• Retail Operations: Beyond customer service, the role includes essential store duties such as stocking shelves, maintaining pricing and date accuracy, and ensuring store safety.
• Application Process: Be prepared to complete two online assessments, which should take approximately 20 minutes.

This Customer Team Member position at Co-op is more than just a job; it's an entry point into a supportive and ethical organisation that invests in its people and communities. It's an ideal opportunity for those looking to build a career in retail, develop customer service expertise, and contribute positively to their local area.