Customer Team Member reference: 1061832

This review provides insights into the Customer Team Member role at Co-op, located in Stanley Court, Olney. It aims to help potential candidates understand the opportunity and make informed career decisions.

Position Overview: Customer Team Member

Co-op is seeking enthusiastic Customer Team Members to join their friendly team. This part-time, permanent role offers 18 hours per week with the potential for regular overtime. The established working pattern is 5:45 am to 11:45 am, Tuesday through Thursday, with additional availability to be discussed during the interview process. A unique aspect of this role is the inclusion of working in the in-store bakery, offering a diverse range of daily tasks.

Advantages for Candidates:

• Comprehensive Benefits Package: Co-op offers a compelling benefits package that includes 31 days of holiday (pro-rata for part-time), a pension scheme with up to 10% employer contributions, and access to virtual healthcare services for the entire family.
• Employee Discount: A significant 30% discount on all Co-op products in-store, alongside 10% discounts on other brands, presents a substantial saving opportunity.
• Financial Wellbeing Support: The role includes access to 'Stream', a money management app allowing early access to earned pay, and a 24/7 employee assistance service.
• Supportive Work Environment: Co-op emphasizes colleague wellbeing with support for physical, mental, and financial health, along with market-leading policies for life events.
• Paid Training and Development: Full, paid training is provided, with a commitment to dedicated support for personal development and career progression.
• Work-Life Balance: Rotas are shared three weeks in advance and accessible via mobile, aiding in personal planning.
• Community Focus: The role encourages involvement in local community activities and events, aligning with Co-op's long-standing commitment to its communities.
• Inclusive Workplace: Co-op is dedicated to building diverse and inclusive teams and actively welcomes applications from all backgrounds. They are a Disability Confident employer and offer support for any necessary adjustments during the recruitment process.
• Flexible Application Process: The ability to apply using a mobile device without a CV simplifies the initial application step.

Key Considerations for Candidates:

• Age Requirement: Applicants must be aged 18 or over due to the potential for working before 6 am or after 10 pm, or other business-related needs.
• Working Hours: The core working hours are early morning (5:45 am - 11:45 am) on specific weekdays. Candidates should consider if this aligns with their lifestyle and other commitments.
• Task Variety: The role encompasses a wide range of responsibilities, from till service and customer interaction to stocking shelves, cleaning, and working in the bakery. A willingness to undertake diverse tasks is essential.
• Flexibility: While a core pattern is outlined, additional availability may be discussed at interview, suggesting a need for some degree of flexibility.
• Application Process: The application involves completing two online assessments, estimated to take around 20 minutes.
• Commitment to Early Career Development: The role is well-suited for individuals looking to gain experience in a customer-facing environment and develop foundational skills in retail and customer service. The comprehensive training and support highlight an opportunity for growth within the Co-op structure.

This Customer Team Member position at Co-op presents a valuable opportunity for individuals seeking stable part-time work with a strong benefits package and a commitment to employee wellbeing. The early morning hours and varied tasks are key considerations for prospective candidates. The inclusive culture and support for professional development make it an attractive prospect for those aiming to build a career in a values-driven organization.