Customer Team Member reference: 1061806

This review provides an in-depth look at the Customer Team Member opportunity at Co-op in Wooler, NE71 6LH, offering insights for prospective candidates considering their career trajectory.

Opportunity Overview

The Customer Team Member role at Co-op presents a fantastic entry point into a values-driven organization with a strong community focus. This permanent, part-time position (18 hours per week with potential for regular overtime) offers a competitive hourly rate of £12.60. The role is dynamic, encompassing direct customer service, in-store bakery operations, and general store duties, making it ideal for individuals who enjoy a varied work environment.

Key Advantages for Candidates

Embarking on a career with Co-op as a Customer Team Member comes with a wealth of benefits designed to support your overall wellbeing and development:

• Generous Benefits Package: Co-op offers an impressive array of benefits, including 31 days of holiday (pro-rata), a substantial pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family.
• Employee Discount: Enjoy a significant 30% discount on all Co-op products in-store, and 10% on other brands.
• Financial Wellbeing: Access to 'Stream,' a money management app, allows you to draw a percentage of your earned pay as you need it.
• Comprehensive Support: Co-op is committed to the holistic wellbeing of its colleagues, providing support for physical, mental, and financial health. They also offer market-leading policies for life events.
• Professional Development: You will receive full, paid training and dedicated support for your personal development and career progression. This role is an excellent foundation for learning a variety of retail skills.
• Work-Life Balance: Rotas are shared three weeks in advance and accessible via mobile, promoting better planning.
• Community Impact: As part of Co-op, you'll contribute to a business with a rich history of supporting its members and local communities.
• Inclusive Environment: Co-op actively fosters a diverse and inclusive workplace, welcoming applications from all backgrounds and supporting disabled candidates through their recruitment process.

Key Considerations for Your Career Path

To ensure this role aligns with your career aspirations, consider the following aspects:

• Age Requirement: Applicants must be aged 18 or over due to the potential for early morning or late evening shifts, or other business-related needs.
• Shift Flexibility: The role requires early morning availability, including weekends. Specific working patterns will be discussed at the interview. This flexibility is crucial for success in this position.
• Varied Responsibilities: The role involves more than just till work; duties include stocking shelves, maintaining cleanliness, and working in the in-store bakery. Candidates who enjoy a hands-on, multifaceted role will thrive.
• Customer-Centric Approach: A genuine care for customer needs and strong interpersonal skills are essential. The ability to build positive relationships and provide thoughtful service is paramount.
• Adaptability: A positive approach to change and problem-solving is highly valued, as you'll be involved in introducing new products and services and adapting to evolving store needs.
• Application Process: The application involves completing two online assessments, which should take approximately 20 minutes. Be prepared to dedicate this time to your application.

This Customer Team Member position at Co-op offers a rewarding opportunity to grow within a company that prioritizes its people and communities. By understanding the advantages and key considerations, potential candidates can make an informed decision about how this role can contribute to their fulfilling career journey.