Customer Training Manager

Customer Training Manager

Wythenshawe, Manchester

Instrumentation / Process Engineering / Automation

About the Role

We are currently seeking a Customer Training Manager at Endress+Hauser to identify the training needs of both new and existing customers, driving additional revenue, and building strong relationships. Developing courses and delivering or assisting with the delivery of the courses where appropriate, whilst ensuring effective administration of all aspects of customer training, in conjunction with colleagues from across the business. Working with customers to assess their organisation control and instrumentation training requirements, building plans that help them develop the skills and knowledge required to provide confidence and competence in areas related to our solution, service, and product offering.

What You’ll Do as a Customer Training Manager:

Driving revenue through identifying and securing training courses that are appropriate to the solutions, services, and products of Endress+Hauser. There will be a mixture of internal and third-party courses Working with colleagues to acquire new business opportunities for customer training Creating a mix of training channels including face-to-face sessions, web-based seminars, training videos. Reviewing existing training courses, both in-house and ones delivered by third parties, to determine appropriateness and relevance to our customers Modifying existing or creating new course material to allow delivery of a standardised set of courses that meet most training needs off the shelf Using an appropriate mix of colleagues to deliver the training sessions. This will involve personally presenting training sessions where appropriate, utilising in-house subject matter experts or hiring qualified external personnel Working with colleagues across the business, especially the customer specialist team, to create an effective administration process that allows us to; Quote training, schedule training sessions, reserve the required equipment and resources, and manage course enrolment and payments Monitoring and evaluating training programmes to ensure that they are effective and up to date, ensuring required updates are made in a timely manner Managing programme costs and margins and work towards agreed targets to ensure the optimal use of available resources. Report on monthly progress to the Marketing Director Supporting the development of technical training plans for internal staff Supporting the development of our future talent piece for Graduate/ Apprentices/ T Level students

Who We’re Looking For in our Customer Training Manager:

Degree or equivalent qualification in a relevant field (e.g., Engineering, Science, or a related technical discipline) Experience in a technical, engineering, or instrumentation environment (preferably with control and instrumentation solutions) Specialist training · Safety Integrity Level (SIL), ATEX/ UKCA Training A strong understanding of CompEx is required or willingness to gain further skills/qualifications Excellent communication and presentation skills Ability to work under pressure Portray professionalism and competence Problem Solving and diagnostic skills Self-motivated & able to work on one’s own initiative and as part of a team Ability to build rapport with colleagues and customers

What we offer

The stability of working for a global, family-owned leader in measurement instrumentation. Excellent training facilities and personalised development plans. Highly committed company with a sustainable vision Flexible working arrangements/ Hybrid working. Fantastic office facilities with regular opportunities for socials with colleagues. Excellent pension scheme. Additional annual leave with length of service.

If you’re looking to take your career to the next level, thrive on challenge, and want to be part of a forward-thinking organisation that values continuous professional development, we want to hear from you.