Customer Insight Assistant Manager – Customer Needs

## Opportunity Review: Customer Insight Assistant Manager - Customer Needs

This role offers a compelling opportunity for an analytically-minded professional to significantly impact customer experience and business strategy within a leading financial institution. As a Customer Insight Assistant Manager, you will be instrumental in translating raw data into actionable insights that directly influence product development, customer engagement, and the overall strategic direction of the organization.

At its core, this position is about giving voice to the customer within a dynamic and evolving financial landscape. You'll be at the forefront of understanding customer behaviour, preferences, and emerging trends, using this knowledge to shape how Lloyds Banking Group serves its diverse customer base.

Advantages for Candidates:

• Strategic Impact: Your insights will directly inform product and proposition development, allowing you to see the tangible results of your analytical work and contribute to business success.
• Data-Driven Environment: This role thrives on data. If you are passionate about uncovering hidden patterns and leveraging diverse data sources, you will find a rich environment to apply and hone your skills.
• Career Development: Working within a large, established organization like Lloyds Banking Group provides ample opportunities for learning, growth, and career advancement across various functions.
• Collaborative Culture: You will collaborate with cross-functional teams, including product, proposition, and customer-facing departments, fostering a holistic understanding of customer needs and business operations.
• Commitment to Inclusion and Flexibility: Lloyds Banking Group demonstrates a strong commitment to diversity, inclusion, and flexible working. This includes options for hybrid working, job sharing, and reduced hours, allowing for a better work-life balance.
• Exposure to Innovation: You'll be contributing to shaping the future of financial services, working in a fast-paced, agile environment that embraces new ideas and approaches.

Key Considerations for Candidates:

• Experience Requirement: A solid background in customer insight or a strategy-focused role is essential, ideally within the financial services sector or a similarly data-intensive industry.
• Analytical Prowess: Strong analytical skills are paramount. Candidates should be adept at synthesizing and triangulating data from multiple internal and external sources.
• Communication and Storytelling: The ability to translate complex data into clear, compelling narratives that engage and inform stakeholders is a critical skill for success in this role.
• Adaptability: The financial sector is constantly evolving. Candidates should be comfortable working in a fast-paced environment and adapting to changing market dynamics and customer expectations.
• Understanding of Financial Services: While not explicitly stated as a deal-breaker, some awareness of banking commercials and a genuine passion for improving customer experience will be highly beneficial.
• Hybrid Working Model: The role requires a hybrid working pattern, with a minimum of two days per week (or 40% of your time) spent in one of the designated hubs (Bristol, Edinburgh, Leeds, Halifax, or Chester). Candidates should be comfortable with this arrangement.

For candidates seeking to build a career in customer understanding and strategic development, this Customer Insight Assistant Manager position presents a significant opportunity to make a meaningful impact while growing professionally within a supportive and forward-thinking organization.