Digital Customer Journey Consultant

Embark on a fulfilling career journey as a Digital Customer Journey Consultant at Bupa, a leading health organization dedicated to making health happen for its customers and employees. This permanent, full-time role offers a competitive salary starting from £37,300, plus a comprehensive benefits package.

This position is ideal for ambitious professionals seeking to make a tangible impact in the digital space. You will be at the forefront of optimizing key customer journeys on bupa.co.uk, directly contributing to revenue generation and enhancing the digital experience for millions. If you are passionate about data-driven decision-making, possess a keen eye for detail, and thrive in a collaborative, transformational environment, this role presents an excellent opportunity for career growth.

Advantages for Potential Candidates:

• Meaningful Impact: Play a crucial role in improving people's lives by making health products and services accessible and engaging. Your work directly contributes to Bupa's purpose of helping people live longer, healthier, happier lives.
• Career Advancement: Join a thriving digital commercial team within a well-established and reputable health organization. This role offers significant opportunities for professional development and learning in a fast-paced, evolving digital landscape.
• Data-Driven Environment: Work closely with analytics teams, leveraging web analytics, journey analysis, and A/B testing to shape strategies and drive performance. This role fosters a data-led approach to optimization and web development.
• Strategic Responsibility: Take ownership of key e-commerce journeys and the optimization backlog, influencing significant revenue streams. You will be instrumental in shaping the digital strategy for Bupa's online presence.
• Collaborative Culture: Be part of an open, friendly team that values collaboration and shared goals. You'll have the chance to work with diverse stakeholders across development, UX, content, and marketing.
• Hybrid Working: Enjoy a flexible hybrid work model, with 2 days per week in the Manchester office, offering a balance between in-person collaboration and remote flexibility.
• Comprehensive Benefits: Receive a strong benefits package designed to support your wellbeing, including generous holiday allowance, health insurance, an enhanced pension, life insurance, and access to wellbeing programs like Viva.
• Commitment to Diversity and Inclusion: Bupa champions diversity and inclusion, encouraging applications from individuals of all backgrounds. As a Level 2 Disability Confident Employer, they are committed to providing equal opportunities and reasonable adjustments.

Key Considerations for Candidates:

• Experience Required: A minimum of 18 months of experience in a digitally focused role is essential. Proven experience in website optimization, testing, or project management, including backlog development, is critical.
• Analytical Aptitude: The role demands a strong understanding of digital principles, including web analytics, UX design, and SEO. Proficiency with analytics and testing platforms such as Adobe Analytics, Adobe Target, or Google Analytics is highly valued.
• Stakeholder Management: You will need to communicate effectively and confidently with stakeholders at all levels, including senior management. The ability to build relationships and manage potentially challenging conversations is important.
• Problem-Solving Skills: A tenacious approach to problem-solving, coupled with the ability to identify key insights within data and present them clearly, is a key requirement.
• Commercial Acumen: Understanding how digital efforts translate into commercial success and sales targets is crucial. The ability to align website performance with business objectives will be vital.
• Proactive and Enthusiastic Mindset: The role calls for an enthusiastic and proactive individual with strong organizational skills and a passion for digital transformation.

If you are a results-oriented digital professional eager to contribute to a purpose-driven organization and drive impactful digital customer experiences, this Digital Customer Journey Consultant role at Bupa offers a compelling and rewarding career path.