Head of Diversity and Inclusion (London, GB)

Head of Inclusion and Engagement

Our vision is to help everyone enjoy amazing technology. To ‘help everyone’, we passionately believe we must therefore be everyone to reflect the society we live and work in. Our ambition for our Inclusion and Diversity efforts is ultimately to create a culture that would enable ‘everyone’ to be at their very best.

Over the last four years, we’re proud of the progress we’ve made. The fundamentals are in place. We have a clear strategy that we’re delivering against, we’ve dramatically improved our ability to capture a broader range of colleague demographic data, and our internal opinion surveys are showing significant improvements in all inclusion scores. Our internal networks (Pride, Women, Embrace (ethnicity) and Disability) are going from strength to strength, with 1,800 colleagues actively involved. We also celebrate a wide range of I&D events including International Women’s Day, International Men’s Day, Pride Month, various Disability Awareness dates, and various cultural and religious festivals both internally and externally. And we’re continuing to make significant investments in learning and development programmes as well as continuing to improve our processes and policies designed to create a more inclusive and diverse culture. Having laid strong foundations over the past few years, we are in the process of refreshing our I&D strategy to help us accelerate progress. Our ambition is for our workforce to represent the diversity of our customers and communities we serve, while improving the capability, confidence and commitment of all leaders and colleagues to create an inclusive culture where people can thrive and everyone feels they belong. We’re now looking for the person to lead this work.

From a strategic perspective, the remit of this role also includes ownership of the Colleague Listening Strategy which comprises 1) On the Pulse surveys, 2) life cycle listening and surveys, 3) colleague fora and 4) other forms of listening. This includes owning the relationship with Microsoft Viva-Glint (Pulse colleague engagement surveys). The survey is delivered by different teams within the People Function with the Head of Inclusion and Engagement overseeing survey approach/design, proposing and tracking engagement targets (working with Reward) and reviewing the process and survey insights with the executive committee to identify areas of improvement. This important role checks the temperature of the organization twice per year.

Role overview:

As part of this role, you'll be responsible for:

Inclusion and Diversity (circa 75%)

• STRATEGY DEVELOPMENT: Lead the final stages of the inclusion strategy refresh, working with the core project team and key stakeholders across the business to shape relevant and actionable plans • COLLEAGUE AWARENESS/INVOLVEMENT: Maintain and build on the strong foundations already in place to ensure continued progress and improvements in how we celebrate and raise awareness of I&D across the business • EMBEDDING INCLUSIVE PRACTICES: Work effectively in a matrixed organisation with other Centres of Expertise to ensure ongoing embedding of I&D lens within each team accountabilities • EFFECTIVE GOVERNANCE: Facilitation of Leadership Inclusion Forum (CEO chair and senior leader reps), engaging with People Leadership Team and Executive Committee, preparation for annual PLC Board updates on I&D • COMMUNICATIONS AND REPORTING: SME input into internal and external I&D related reporting

Colleague Engagement (circa 25%) • EXTERNAL PROVIDER: Lead partnership with current engagement survey platform and services provider (Viva-Glint) • INTERNAL STRATEGIC OWNER: ensuring design/approach to engagement surveys meet current business requirements (survey design/timing/follow up strategies) • PROVIDE DIRECTION/GUIDANCE: to People Operations team who manage day to day operation of survey platform and reporting, and internal communications team who own deliver of pre/during/post survey communications. • ENGAGE LEADERS: working with external partner to develop insights reviews following each survey, delivering presentations and facilitating follow up discussion with People Leaders/HRBPS • METRICS AND REPORTING: working with internal stakeholders to agree and report against relevant engagement metrics (e.g. finance/reward/people strategy KPIs)

You will need:

• REQUIRED: Proven track record of leading development and implementation of I&D strategies in matrixed/lean organisations • PREFERRED: Experience of leading colleague engagement/listening programmes

Skills • Strategic thinker. Strong strategy and execution skills across a highly matrixed organisation. Able to bring outside trends and best practices alongside understanding current business context to develop strategic approaches which are relevant and appropriate for the business • Systematic and organised. Clear on what good process looks like and can establish best practice ways of working • Influencer and relationship builder. Able to bring in different perspectives and information to engage and influence others and where necessary overcome resistance to change • Strong communicator. Highly proficient and effective in communicating verbally and in preparation of materials in various formats (reports/papers/presentations) • Highly collaborative. Effective at navigating and working in a matrix organisation where success is often dependent on actions of others, being able to collaborate effectively is vital to this role • Agile and adaptable. Used to working in fast paced and at times uncertain environments where unanticipated changes may occur. Pragmatic and resilient and able to adapt and reprioritise effectively.

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.