Head of Property Operations - Lloyds Living

Discover a pivotal leadership opportunity as Head of Property Operations with Lloyds Living, a forward-thinking organisation committed to redefining residential property management across the UK. This role is ideal for seasoned professionals seeking to make a significant impact within a rapidly scaling and innovative company.

Lloyds Living is on an ambitious mission to become one of the largest and most trusted landlords in the country, fostering vibrant communities and delivering exceptional resident experiences. As part of this dynamic team, you will play a crucial role in shaping the future of property management, driving innovation, and championing customer-centric growth.

Key Advantages for Candidates:

• Strategic Leadership: Lead and own the entire property management lifecycle for a growing residential portfolio. This is an opportunity to drive operational excellence, optimise asset performance, and ensure consistently outstanding customer service.
• Impactful Role: Be at the forefront of shaping a company that is scaling at pace. Your contributions will directly influence the growth and success of Lloyds Living, offering a chance to be part of something truly extraordinary.
• Innovation & Growth Focus: Join a culture where innovation, customer focus, and growth are core principles. You'll be instrumental in implementing new processes, systems, and strategies.
• Comprehensive Responsibilities: The role encompasses a wide array of critical functions, including reactive and planned maintenance, compliance, tenancy management, credit control, scheme mobilisation, and managing third-party agents.
• Customer-Centric Approach: A strong emphasis is placed on delivering a high-quality customer experience, managing feedback, and resolving escalated issues to ensure resident satisfaction.
• System & Process Enhancement: Drive improvements in property management systems (Qube/Fixflo) and processes, ensuring accuracy, efficiency, and effective staff training.
• Team Development: You will have the opportunity to recruit, mentor, and develop a high-performing property management team, setting clear goals and fostering collaborative working relationships.
• Exceptional Benefits Package: Lloyds Living offers a generous benefits package, including a significant pension contribution (up to 15%), an annual performance-related bonus, share schemes, 30 days of holiday (plus bank holidays), and a range of wellbeing initiatives and generous parental leave policies.
• Commitment to Inclusion: Be part of an organisation with a strong commitment to diversity and inclusion, creating a workplace where colleagues can be themselves, thrive, and perform at their best.

Key Considerations for Candidates:

• Extensive Experience Required: This role demands over 10 years of experience in residential property management, with a preference for those with backgrounds in new-build or Private Rented Sector (PRS) environments.
• Proven Leadership & Team Management: Demonstrable experience leading multi-site teams and managing complex portfolios is essential. Experience building and scaling property management teams, particularly those previously siloed, is highly valued.
• UK Property Compliance Expertise: A robust understanding of UK property management regulations, including health & safety and tenancy law, is critical. Membership with ARLA or TPI is a significant advantage.
• System Proficiency: Strong working knowledge of property management systems such as Qube and Fixflo is a key requirement.
• High Growth Environment Acumen: Experience operating within a high-growth environment and the ability to manage dynamic operational levers will be crucial for success.
• Hybrid Working Model: The role operates on a hybrid model, requiring at least four days per week (or 80% of time) to be spent at one of the office sites. Candidates should be comfortable with this arrangement.
• Out of Hours Responsibility: As part of the role, you will be involved in an out-of-hours escalation team overseeing an outsourced partner.

This Head of Property Operations position presents a compelling opportunity for an experienced and ambitious leader to drive significant change and growth within a reputable organisation. If you are passionate about property management, dedicated to customer excellence, and eager to contribute to a company that values innovation and inclusivity, this role offers a platform for substantial career advancement.