IT Support Analyst (I

Opportunity Alert: Become an IT Support Analyst at Birmingham City University!

Are you a proactive IT professional with a passion for delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment and seek an opportunity to advance your career within a renowned educational institution? Birmingham City University presents an exciting opening for an IT Support Analyst to join their dedicated team, playing a pivotal role in supporting the technological needs of staff and students across their vibrant campus.

This role offers a fantastic platform for individuals with a strong foundation in IT customer service and first-line support to grow and develop. You'll be at the forefront of delivering essential IT services, working closely with a diverse user base and collaborating with wider technical teams to ensure the smooth operation of everything from end-user devices to sophisticated AV equipment.

Key Advantages for Aspiring Candidates:

• Career Advancement: This position is ideal for those looking to take their IT support career to the next level within a supportive and forward-thinking organization. The experience gained here will be invaluable for future roles.
• Impactful Role: You will directly contribute to the daily success of thousands of students and staff by ensuring seamless access to technology, making a tangible difference in their educational and professional journeys.
• Diverse Technical Exposure: Gain hands-on experience with a wide range of technologies, including workstations, AV equipment, and underlying infrastructure, providing broad technical development.
• Generous Remuneration: In addition to a competitive salary of £35,331 to £39,002 per annum (Fixed Term for 2 years), the role benefits from a +5% shift allowance, reflecting the extended hours and varied working patterns.
• Collaborative Environment: Become part of an established team and work in partnership with other IT specialists, fostering a culture of shared knowledge and problem-solving.
• Commitment to Inclusion: Birmingham City University champions equality, diversity, and inclusion, offering an environment where all backgrounds are valued and empowered.

Key Considerations for Your Career Path:

• On-site Presence: A key requirement for this role is a commitment to being on campus five days a week, allowing for direct engagement with users and immediate support.
• Flexibility and Adaptability: The nature of university IT support means you'll need to be adaptable to different locations across various campuses and potentially travel for conferences or university business.
• Shift Work and Extended Hours: This role operates within extended hours, necessitating flexibility in shift patterns, duty management, and potential on-call arrangements. This can be a significant benefit for those seeking enhanced earning potential and varied work schedules.
• ITIL Familiarity: A good working knowledge of ITIL practices is expected, so if you're looking to deepen your understanding of service management frameworks, this role will provide excellent opportunities for practical application.
• Employment Structure: Be aware that the appointed candidate will normally be employed through the subsidiary company BCU Support Services Limited, with direct employment by Birmingham City University available for those with prior LGPS membership wishing to continue within that scheme.

If you are a motivated IT Support Analyst ready to embrace new challenges and contribute to a leading university, this role offers a compelling opportunity to shape your career and make a significant impact. The deadline for applications is December 14th, 2025.