IT and AV Support Technician (KD

## Unlock Your IT and AV Career Potential: An In-Depth Look at This Exciting Support Role

Are you passionate about technology and eager to build a rewarding career in the dynamic fields of Information Technology (IT) and Audio Visual (AV)? This position offers a compelling opportunity for individuals with a foundational understanding of technology or a strong desire to learn, to immerse themselves in a fast-paced, supportive environment within a world-leading research and teaching institution.

Joining a dedicated team of 21 experienced 1st and 2nd line analysts, you will play a vital role in ensuring the seamless operation of the university's IT and AV infrastructure. This is more than just a support job; it's a chance to contribute to an exceptional learning and research environment, shaping the technological landscape for both students and staff.

Key Advantages for Aspiring IT & AV Professionals:

• Career Development: This role is specifically designed for those looking to develop their IT and AV expertise. You'll gain invaluable hands-on experience across a broad spectrum of technologies, from operating systems and software to intricate AV equipment.
• Diverse Exposure: The "no two days are the same" promise holds true. You'll encounter a wide variety of technical challenges and problems, fostering rapid skill development and a robust understanding of IT and AV support.
• Impactful Contribution: Your work will directly influence the university's mission by supporting administrative, teaching, and learning activities. You'll be instrumental in maintaining and improving the IT and AV infrastructure of a globally recognized institution.
• Supportive Team Environment: You'll be part of a collaborative team of analysts, offering a solid support network for learning and problem-solving.
• Hands-On Experience: The role involves rectifying faults, providing advice, conducting basic hardware and AV repairs, and assisting with equipment deployment, offering a well-rounded practical experience.
• Knowledge Growth: Opportunities exist to contribute to the development of knowledge bases and self-help guides, solidifying your understanding and sharing expertise.
• Project Involvement: As resources permit, you'll have the chance to engage in various projects, broadening your scope and skill set.
• Comprehensive Benefits Package: The university offers a generous benefits package designed to support your well-being and professional growth, including health and counselling services, cycle to work schemes, staff discounts, and opportunities for personal and professional development.
• Commitment to Diversity and Inclusion: The university actively celebrates diversity and is committed to creating an inclusive environment. They are a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader, and an autism-friendly university, encouraging applications from all backgrounds.
• Relocation Support: For those relocating, the university provides a relocation allowance and visa reimbursement/interest-free loan, easing the transition.

Key Considerations for Your Career Path:

• Passion for Problem-Solving: A genuine enjoyment of troubleshooting both software and hardware issues is essential. You should be someone who thrives on finding solutions and delivering excellent support.
• Customer-Centric Approach: Strong customer service skills are paramount. The ability to communicate effectively and empathetically with a diverse range of individuals, including students and staff, is critical.
• Technical Foundation: While formal experience isn't always mandatory, a solid understanding of one or more operating systems (e.g., Windows, macOS, mobile platforms) or Audio Visual equipment is highly beneficial. This can stem from study, personal interest, or previous work.
• Adaptability in a Fast-Paced Environment: The role operates in a fast-paced setting. Candidates should be adept at multitasking, prioritizing effectively, and remaining calm under pressure.
• Proactive and Self-Motivated: The ability to work independently, take initiative, and drive your own learning is highly valued.
• Team Collaboration: While self-motivation is key, so is the ability to work effectively as part of a team and collaborate with peers.

This permanent, full-time position represents an outstanding chance to launch or advance your career in IT and AV support. If you are a motivated individual with a passion for technology and a commitment to providing exceptional service, this opportunity at a prestigious university is one you should seriously consider.