ITIL Process and Practice Lead

Opportunity Review: ITIL Process and Practice Lead at Lloyds Banking Group

This is an exciting opportunity for an accomplished IT professional to step into a pivotal role as an ITIL Process and Practice Lead at Lloyds Banking Group. If you are passionate about optimising IT service delivery and driving best practices, this position offers a significant platform to make a tangible impact within a large, reputable organisation.

Advantages for Potential Candidates:

• Strategic Influence: As an ITIL Process and Practice Lead, you will be instrumental in shaping the future of IT services, ensuring alignment with industry standards and championing best practices across the entire organisation. This is a chance to have real strategic input.
• Leadership and Mentorship: The role explicitly calls for leadership and mentorship of ITIL practitioners. This is an excellent opportunity to develop your leadership skills, guide a team, and foster a collaborative environment.
• Continuous Improvement Focus: A core aspect of this role is driving continuous improvement initiatives. If you thrive on identifying inefficiencies, implementing solutions, and seeing measurable positive outcomes in service delivery and customer satisfaction, this position aligns perfectly.
• Career Development and Learning: Lloyds Banking Group emphasizes opportunities to learn, grow, and develop. The scale and reach of the organisation suggest ample avenues for professional advancement and exposure to diverse challenges.
• Comprehensive Benefits Package: Beyond a competitive salary range of £83,411 - £98,130, candidates can expect a performance-based bonus, a flexible cash allowance, generous annual leave (30 days), private medical cover, access to share schemes, and a substantial pension contribution.
• Commitment to Flexibility and Inclusion: The organisation actively supports flexible working, including hybrid options and job sharing, demonstrating a commitment to work-life balance. They are also deeply invested in creating an inclusive workplace, encouraging applications from all backgrounds and offering support throughout the recruitment process.
• Meaningful Impact: This role offers the chance to directly influence how technology supports colleagues and customers, contributing to the broader purpose of "helping Britain prosper."

Key Considerations for Candidates:

• Proven ITIL Expertise: The requirements clearly state a need for proven experience in ITIL process development and implementation. Candidates should be prepared to demonstrate a deep understanding and practical application of ITIL frameworks.
• Strong Leadership Acumen: Beyond technical skills, strong leadership, team mentoring, and the ability to foster an inclusive and collaborative environment are paramount.
• Analytical and Problem-Solving Skills: You will be expected to monitor process efficiency, identify areas for improvement, and provide insightful reports with recommendations. Robust analytical abilities are essential.
• Excellent Communication and Collaboration: The ability to work effectively with diverse teams across various departments, build trusted relationships, and communicate complex ideas clearly is a critical requirement.
• Proactive and Ambitious Mindset: The role seeks individuals with a proactive and ambitious approach, committed to achieving flawless execution. A self-starter attitude will be highly valued.
• Industry Standards and Regulatory Compliance: A thorough understanding of relevant industry standards and regulatory requirements is crucial for ensuring adherence and maintaining compliance.
• Flexible Working Preferences: While flexible working is supported, candidates should consider how hybrid working or job sharing models align with their personal preferences and career goals.

In summary, the ITIL Process and Practice Lead role at Lloyds Banking Group presents a compelling opportunity for experienced IT professionals to leverage their expertise in a role that offers significant strategic influence, leadership development, and a rewarding benefits package, all within an organisation committed to its purpose and its people.