Lloyds Banking Group - Customer Support - Durham

This role presents an exciting opportunity for individuals passionate about customer service and seeking a career with a supportive and growth-oriented organization. As a Customer Support colleague, you'll be at the forefront of helping customers, whether in a branch setting or through various remote channels.

Key Advantages for Candidates:

• Career Progression & Skill Development: A standout feature of this role is the Skill Progression Framework. This structured pathway is designed to reward your commitment to learning and development. By acquiring new skills and accreditations, you have a clear and defined route to increase your earning potential, with opportunities to reach £30,750 for the highest skill level. This offers a tangible plan for advancing your career within the organization.
• Flexible Working Options: The description explicitly supports flexible working, offering flexibility in when hours are worked. This is a significant benefit for individuals looking to balance their professional and personal lives.
• Inclusive and Values-Driven Culture: The organization emphasizes a strong commitment to diversity, inclusion, and putting people first. They are recognized for initiatives supporting various employee needs and actively welcome applications from under-represented groups, demonstrating a genuine commitment to creating a workplace where everyone can thrive.
• Comprehensive Benefits Package: Beyond salary, candidates can expect a robust benefits package. This includes a generous pension contribution, annual performance-related bonuses, private medical insurance, share schemes, and ample holiday entitlement that increases over time.
• Meaningful Work: The role offers the chance to make a real difference to customers, businesses, and communities, aligning with a purpose-driven organizational mission.

Key Considerations for Candidates:

• Location and Working Hours: The role is branch-based in Durham, covering Lloyds and Halifax branches within a reasonable distance. It requires full-time commitment of 35 hours per week, including Saturdays. Candidates should ensure this aligns with their geographical preferences and availability.
• Initial Salary and Growth Potential: The starting salary is £25,000, increasing to £25,750 after six months. While the initial salary is a consideration, the Skill Progression Framework offers a compelling path for substantial salary growth. Candidates should focus on the long-term earning potential and development opportunities.
• Customer-Centric Skills: The core requirement is a genuine passion for helping people with their finances, coupled with strong interpersonal skills such as empathy, integrity, and the ability to build rapport quickly. Previous financial services experience is not required, making it accessible to career changers, but a strong customer service aptitude is essential.
• Hybrid Working Criteria: For those considering remote work components (if applicable in hybrid locations), specific homeworking criteria will need to be met, such as a quiet, private space and stable internet connection.

Guidance for Career Path:

This Customer Support role is an excellent entry point into the financial services sector, particularly for individuals with a natural inclination towards customer care. The emphasis on the Skill Progression Framework means that ambition and a willingness to learn are highly valued and directly rewarded. Candidates who are proactive in developing their skills and take on new challenges will find ample opportunities for advancement. This role is ideal for someone who wants to build a stable and rewarding career, starting with a strong foundation in customer interaction and progressing into more complex and specialized roles within the banking industry.