Lloyds Banking Group - Customer Support - Grimsby

Are you looking for a dynamic career where you can truly make a difference and grow your skills? This Customer Support role at Lloyds Banking Group, based in Grimsby & Scunthorpe, offers a compelling opportunity for individuals passionate about customer service and eager to build a long-term career.

This is more than just a job; it's a foundational step within a leading financial institution that prioritizes its people and their development. If you're a natural communicator with a desire to help others, this role could be the perfect launchpad for your professional journey.

Advantages for Potential Candidates:

• Structured Career Progression: The role emphasizes a "Skill Progression Framework," offering a clear path to increase your salary and responsibilities by acquiring new skills and accreditations. This allows for earning potential up to £30,750 for highest skill levels.
• Flexible Working Options: Lloyds Banking Group actively supports flexible working, providing options for when you work your hours, accommodating a better work-life balance.
• Clear Growth Trajectory: After an initial period of at least 12 months in a customer service role, there are significant opportunities to transition into a wide array of specialized roles, including Digital, Operations, Fraud, Financial Planning, and leadership positions.
• Inclusive and Values-Driven Environment: The organization is committed to fostering an inclusive culture that celebrates diversity. They have a strong track record of implementing progressive initiatives focused on employee well-being and support.
• Comprehensive Benefits Package: Beyond salary, candidates can expect a generous pension contribution (up to 15%), annual performance-related bonuses, private medical benefits with BUPA, share schemes, discounted shopping, and a growing holiday allowance (starting at 22 days plus bank holidays).
• No Prior Financial Services Experience Required: The emphasis is on your people skills and genuine desire to help. The organization provides the training and support you need to succeed.

Key Considerations for Your Career Path:

• Branch-Based Foundation: The initial phase of this role is branch-based, requiring face-to-face customer interaction. This is a crucial part of building a solid understanding of customer needs and company services.
• Commitment to Development: The role requires a commitment to learning and developing within the provided frameworks, particularly the Skill Progression Framework, which is key to unlocking future career opportunities.
• Saturday Working: The 35-hour work week includes Saturdays, which is a standard element of customer-facing roles in the financial sector.
• Potential for Remote Work: While starting in a branch, there's a clear pathway to transition to remote customer support roles, including phone, social media, web-chat, and video calls. Candidates interested in remote work should be aware of the homeworking criteria, which typically includes a dedicated, quiet workspace and stable internet.
• Competitive Starting Salary with Growth Potential: The starting salary is £25,000, increasing to £25,750 after six months, with significant potential for further increases through skill development.

This Customer Support role presents a fantastic opportunity for individuals looking to establish a stable and rewarding career in the financial services sector. By focusing on excellent customer service and embracing the opportunities for skill development, candidates can build a strong foundation for a diverse and progressive career within Lloyds Banking Group.