Mortgage Advisor F2F reference: 0000069916

Are you passionate about helping people achieve their financial goals? Do you thrive in a customer-centric environment and possess a knack for building lasting relationships? If so, an exciting opportunity awaits you as a Mortgage Advisor within our dynamic branch-based team in Manchester, Market Street.

This role offers a unique blend of customer engagement and strategic input, allowing you to leverage your expertise to guide individuals through their mortgage journeys. You'll be at the forefront, delivering expert advice and exceptional service to a diverse range of clients, addressing needs from new lending and buy-to-let to comprehensive mortgage and protection inquiries.

What's in it for you?

• Impactful Customer Interaction: Engage in approximately 15 customer appointments per week, primarily face-to-face, with opportunities for phone-based consultations. This provides a consistent platform to build trust and make a real difference in people's lives.
• Autonomy and Outreach: While appointments are driven by customer demand, you'll also have the opportunity to drive your own business through proactive outreach, sharing your knowledge and expanding your client base.
• Develop and Influence: Beyond direct customer advice, you'll play a key role in coaching and developing stakeholders, identifying new business opportunities and contributing to the strategic growth of our mortgage offerings.
• Comprehensive Product Expertise: This role goes beyond transactional advice, requiring you to develop in-depth knowledge of specific financial products and services, acting as a Subject Matter Expert (SME). You'll bridge the gap between product development, marketing, sales, and customer service.
• Continuous Learning and Growth: You'll be expected to stay abreast of market trends, regulatory changes, and new features, contributing to product improvement and professional development.
• Professional Recognition: This is a Certified role under the PRA & UK Financial Conduct Authority, signifying a commitment to regulatory standards and professional excellence.
• Valuable Skill Development: The role offers exposure to critical areas such as risk and controls, change management, business acumen, strategic thinking, and digital transformation, enhancing your overall professional toolkit.

Key Considerations for Your Career Path:

• Flexibility is Key: The working hours are between 7 am and 11 pm, Monday to Sunday. This offers a degree of flexibility but requires strong time management and the ability to adapt to varying schedules.
• Regulatory Compliance: As a Certified role, you may be required to hold specific regulatory qualifications. A strong understanding of industry standards and a commitment to compliance are essential.
• Building Relationships is Paramount: Success hinges on your ability to build and maintain strong relationships not only with customers but also with internal stakeholders.
• Adaptability is Crucial: The financial landscape is constantly evolving. Your ability to manage change effectively and adapt to new demands will be a significant advantage.
• Technical Proficiency: While industry knowledge and qualifications like CeMAP are highly valued, a proven ability to manage time effectively, maintain exceptional attention to detail, and possess strong customer service skills (both face-to-face and telephony) are fundamental requirements.

For candidates looking to deepen their expertise in financial products, contribute to strategic business development, and build a rewarding career in a customer-facing role with significant impact, this Mortgage Advisor position presents a compelling opportunity to grow and excel.