PRADA Senior Client Advisor, Selfridges (London, GB)

Discover Your Career Path with Prada: A Client Advisor Opportunity

For aspiring luxury professionals, an opportunity to join the esteemed Prada Group as a Client Advisor presents a compelling career advancement. Founded in 1913 in Italy, the Prada Group is a global leader in the luxury sector, renowned for its unwavering commitment to excellence and forward-thinking innovation. Operating under iconic brands such as PRADA, Miu Miu, Church’s, and Car Shoe across more than 45 countries, the Group offers a truly international and diverse work environment, boasting employees from over 100 nationalities.

The Essence of the Role: Crafting Unforgettable Client Experiences

As a Prada Client Advisor, your primary mission is to orchestrate an extraordinary and memorable luxury customer experience. This role is built on the foundation of placing the client at the absolute center, delving into their needs and aspirations to foster genuine, lasting relationships. You will serve as a true Brand Ambassador, embodying and conveying the rich philosophy and values of Prada to every client, guiding them into the sophisticated world of the brand.

Beyond exceptional service, this position is inherently driven by results. You will be accountable for achieving individual and team sales targets, proactively contributing to the store's success while consistently responding to customer needs across both in-store and e-commerce channels.

Key Responsibilities and Career Growth:

• Client-Centricity: Create a welcoming atmosphere, anticipate and fulfill every client's need with an unparalleled level of service, adhering to the distinguished "client journey ceremony."
• Sales Excellence: Drive individual sales performance to exceed targets and maximize personal contributions to the overall success of the boutique.
• KPI Achievement: Consistently meet and exceed Key Performance Indicator goals, ensuring the highest standards of sales quality and customer satisfaction.
• Brand Expertise: Develop and maintain an in-depth understanding of Prada's products, rich history, culture, and unique DNA.
• Relationship Building: Proactively capture and manage client data within the Company CRM to nurture relationships, offer personalized experiences, and identify future opportunities.
• Omni-Channel Integration: Embrace and actively promote an omni-channel mindset, providing a seamless and integrated experience for clients across all touchpoints.
• Luxury Market Acumen: Cultivate extensive knowledge of the luxury fashion landscape, staying informed on current trends and competitor activities to provide insightful advice to clients.
• Problem Resolution: Take ownership of client concerns, liaising with management and the Client Service team to ensure swift and satisfactory resolutions.
• Product Stewardship: Handle all products with the utmost care and respect.
• Digital Engagement: Actively utilize company digital tools to deliver a complete and integrated luxury experience.
• Client Engagement: Host and conduct appointments with clients, both in person and virtually, leveraging technology for engaging interactions.
• Operational Collaboration: Work in synergy with the Back of House team, contributing to daily store operations and maintaining an organized stockroom.
• Procedural Adherence: Uphold company procedures for operational guidelines, stock management, security, cash handling, inventory, logistics, and reporting, proactively ensuring compliance.
• Team Synergy: Foster a collaborative and supportive team environment, promoting open communication and contributing to a consistently exceptional client experience, while embracing diversity and inclusion.

What Prada Looks For in a Candidate:

• Luxury Experience: Proven experience in a similar role within a luxury or premium brand environment.
• Client Service Acumen: A strong understanding of delivering exceptional luxury customer service.
• Relationship Management: Demonstrated ability to build and maintain long-lasting relationships with clients.
• Teamwork & Autonomy: Capability to work effectively both independently and as part of a cohesive team.
• Communication Skills: Excellent verbal and interpersonal communication skills.
• Language Proficiency: Fluency in English is essential.

Your Professional Growth at Prada:

Joining the Prada Group means immersing yourself in a creative and international setting, surrounded by a team driven by curiosity and a relentless pursuit of excellence. The company's success is deeply rooted in its appreciation for the talent and passion of its people, fostering an environment conducive to individual professional growth. Prada Group is committed to promoting an inclusive work environment, championing equal opportunities for all candidates, irrespective of gender, ethnicity, sexual orientation, disability, or any other personal characteristic. We firmly believe that diversity is a significant asset and are dedicated to cultivating a fair and respectful workplace for everyone.