Part-Time Receptionist

Discover a Rewarding Role at the University of Derby: Reception and Campus Support

The University of Derby is a forward-thinking institution dedicated to making a positive impact through exceptional research, outstanding teaching, and a commitment to sustainability. As a Gold-rated university in the Teaching Excellence Framework (TEF) 2023, the University is recognised for its superior student experience and outcomes. This commitment extends to its staff, fostering an inclusive culture that prioritises well-being and professional growth.

An Opportunity to Shape the Student and Visitor Experience

The Campus Life and Student Living department plays a crucial role in enhancing the overall university experience for students and visitors alike. Within this vibrant environment, the reception team is the cornerstone of first impressions, ensuring every interaction is welcoming and efficient. This part-time (18.5 hours per week) Reception and Campus Support role offers a unique chance to be at the heart of campus operations, contributing directly to the university's professional image and the positive experiences of its community.

What This Role Entails:

• First Point of Contact Excellence: You will be the welcoming face of the University, providing a high standard of customer service to all visitors and staff at the Kedleston Road campus, with potential flexibility to support other university sites.
• Efficient Operations: Your responsibilities will include efficiently handling enquiries, supporting the smooth running of reception services, and contributing to a safe and secure environment.
• Proactive Support: This role involves administrative tasks, managing visitor and key systems, and potentially taking on vital responsibilities such as first-aid cover and fire coordination.
• Collaborative Environment: You'll work closely with the Security Team, contributing to front-of-house safety services and reinforcing the university's professional profile.
• Flexibility is Key: While the core hours are Monday to Friday between 8 am and 6 pm, occasional evening and weekend work may be required to meet operational needs.

Advantages for Your Career Path:

This position offers significant advantages for individuals looking to build a career in a dynamic educational setting:

• Develop Customer Service Expertise: Gain extensive experience in providing excellent customer service in a busy, multifaceted environment, honing your interpersonal and problem-solving skills.
• Contribute to a Prestigious Institution: Be part of a Gold-rated university recognised for its outstanding teaching and student experience, adding valuable credibility to your resume.
• Enhance Your Skillset: The opportunity to undertake additional responsibilities like first-aid and fire coordination will broaden your practical skill set and emergency preparedness knowledge.
• Work in a Supportive Environment: The University of Derby is committed to staff well-being, offering a supportive culture with opportunities for skill enhancement and career progression.
• Valuable Benefits Package: Enjoy a generous annual leave entitlement (38 days pro rata), membership in the Local Government Pension Scheme, comprehensive wellbeing benefits, and access to staff discounts.

Key Considerations for Potential Candidates:

To thrive in this role, candidates should consider the following:

• Proactive and Approachable Demeanour: The ideal candidate is someone who takes initiative, is friendly, and can effectively manage customer experiences, leaving a positive lasting impression.
• Organisational Prowess: Strong organisational skills, the ability to multitask efficiently, and remain calm under pressure are essential for managing the varied demands of the role.
• Adaptability and Resilience: Be prepared for a role that requires adaptability to different situations and the ability to handle challenging interactions with professionalism and empathy.
• Communication Skills: Excellent written and verbal communication skills are paramount for building rapport with colleagues, visitors, and stakeholders.
• Technical Competence: Proficiency in Microsoft Office applications and a keen eye for detail are important for administrative tasks.
• Understanding of Part-Time Commitment: This is an 18.5-hour per week role, which will require careful time management and alignment with personal career goals.
• Right to Work: Please note that this role is not eligible for sponsorship under the Skilled Worker route. Candidates must possess an alternative right to work in the UK.

This role is an excellent stepping stone for individuals passionate about customer service and eager to contribute to the vibrant atmosphere of a leading university. If you are a highly organised, proactive, and customer-focused professional, this opportunity at the University of Derby could be the perfect fit for your career aspirations.