Student Support Manager

Review: Operational Management Role in Student Services at the University of Derby

This opportunity at the University of Derby presents a compelling prospect for experienced professionals seeking to make a significant impact within a leading educational institution. The role focuses on the operational management of a vital team within Student Services, directly contributing to the enhancement of the student experience. If you are passionate about inclusive practice and possess a strong leadership acumen, this position warrants serious consideration for your career trajectory.

The University of Derby itself stands out as a modern, ambitious, and award-winning institution. Recognized with a Gold rating in the Teaching Excellence Framework (TEF) 2023, it is lauded for its outstanding student experience and outcomes. This commitment to excellence extends to its staff, fostering an inclusive culture that prioritizes wellbeing and offers substantial opportunities for professional development and skill enhancement. The financial strength and forward-thinking ethos of the University create a stable and supportive environment for its employees.

Key Advantages for Candidates:

• Direct Impact on Student Success: This role is central to providing critical support services for disabled students, including managing DSA provision and in-house services. Your efforts will directly influence student outcomes and their ability to achieve their full potential.
• Leadership and Service Development: You will have the opportunity to lead a dedicated team of specialist support staff and drive continuous improvement within the service. This is an excellent platform to hone your leadership and strategic service development skills.
• Commitment to Wellbeing and Inclusivity: The University places a strong emphasis on staff wellbeing and fostering an inclusive culture. This is reflected in their comprehensive benefits package and supportive working environment.
• Career Enhancement and Progression: The University is financially strong and ambitious, offering scope for progression for exceptional performers within the stated salary range. Their commitment to personal and professional development means you can expect opportunities to grow your expertise.
• Comprehensive Benefits Package: Employees can look forward to a generous annual leave entitlement, a robust Local Government Pension Scheme, and a suite of holistic wellbeing benefits, including family-friendly policies and an Employee Assistance Programme. Additional perks like staff discounts and a Cycle to Work scheme further enhance the overall employee value proposition.

Key Considerations for Candidates:

• Fixed-Term Contract: This position is offered on a fixed-term basis to cover maternity leave, with the contract scheduled to end in February 2027. While there is a possibility of extension, it cannot be guaranteed. Candidates should be aware of the fixed-term nature of this role.
• Operational Expertise Required: The role demands strong operational management skills, including the ability to manage high volumes of work, monitor service provision, and ensure compliance with quality assurance frameworks.
• Safeguarding and DBS Check: As is standard in many educational settings, this post is exempt from the Rehabilitation of Offenders Act and requires an enhanced Disclosure and Barring Service (DBS) check. Candidates should be prepared to undergo this process.
• Right to Work in the UK: The University is unable to sponsor international workers under the Skilled Worker route for this specific role. Applicants must possess an alternative right to work in the UK.
• Strategic and Collaborative Mindset: Beyond operational duties, the ideal candidate will be a strategic thinker who can foster collaboration across teams and with stakeholders to achieve University-wide strategic aims.

In summary, this role at the University of Derby is an exceptional opportunity for a driven and experienced disability support professional looking to lead and innovate within a supportive and high-achieving environment. The blend of impactful work, strong organizational backing, and a comprehensive benefits package makes it a highly attractive proposition for those seeking to advance their career in higher education student services.