People Services Advisor - Reward

A Rewarding Career in People Services at Primark: Your Opportunity to Shine

Are you looking to make a tangible impact in a dynamic and people-centric organization? Primark's People Services Advisor – Reward role offers a compelling opportunity for individuals passionate about HR support and career development. This position is more than just a job; it's an invitation to be part of a company that truly values its colleagues and fosters a culture where you can thrive and leave your mark.

At Primark, the ethos is clear: "People matter." This sentiment is woven into the fabric of their operations, driving their expansion from a single store to a global presence. If you're seeking a role where you can contribute to positive employee experiences and grow your expertise, this position warrants your serious consideration.

Key Advantages for Aspiring Candidates:

• Impactful Role: As a People Services Advisor, you'll be a primary point of contact and a trusted advisor, directly supporting P&C colleagues and managers. Your expertise will be crucial in resolving queries and processing transactions across the employee lifecycle, ensuring a smooth and compliant experience for everyone.
• Specialist Development: This role provides an excellent platform to deepen your expertise in Reward processes, policies, and systems. You'll have the opportunity to become a Subject Matter Expert, sharing your knowledge and influencing best practices within the team.
• Diverse Communication Channels: You'll gain experience engaging with colleagues and managers through various channels, including phone, email, chat, and a self-service portal. This broad exposure hones your customer service and communication skills.
• Process Ownership: Taking ownership of specific Reward process deliveries, such as salary changes, bonus processing, and benefits administration, offers a hands-on approach to driving efficiency and compliance. This experience is invaluable for career progression.
• Supportive and Inclusive Culture: Primark emphasizes a culture where everyone is valued and encouraged to bring their authentic selves to work. You'll be supported by a team of capable individuals, fostering an environment of mutual respect and professional growth.
• Career Growth: Primark is committed to developing its employees. This role serves as a strong foundation for further advancement within their People & Culture function, allowing you to explore new avenues and reach your potential.

Key Considerations for Your Career Path:

• Operational HR Foundation: Prior experience in an operational HR role, shared services environment, or a colleague support function is essential. This role requires a practical understanding of HR processes and a proven ability to handle volume and complexity.
• Customer Service Excellence: A strong customer service orientation and exceptional communication skills are paramount. Your ability to effectively listen, understand, and respond to a wide range of queries will be a defining factor in your success.
• HR Systems Acumen: Proficiency with HR systems and technologies is a must. The ability to navigate and utilize these tools efficiently is critical for processing transactions accurately and meeting service level agreements.
• Navigating Complexity: While providing first-line support, you'll be expected to resolve moderately complex issues. This requires a proactive problem-solving approach and a good understanding of HR policies and procedures.
• Compliance and Accuracy: Adherence to established policies, procedures, and external regulatory requirements is non-negotiable. Meticulous attention to detail and a commitment to accuracy are vital, particularly in Reward-related transactions.
• Legal Awareness: A foundational knowledge of relevant employment legislation will enable you to provide informed guidance and ensure compliance.

This People Services Advisor – Reward opportunity at Primark is ideal for individuals who are driven, detail-oriented, and passionate about contributing to a positive and efficient HR service. If you're ready to embrace a role that offers both challenge and reward, and to grow within a company that truly puts people first, we encourage you to explore this exciting prospect.