Receptionist

## Opportunity Review: Shaping the University Experience as a Receptionist Are you looking for a role where you can make a tangible difference, be the welcoming face of a respected institution, and contribute to an outstanding student and visitor experience? This Receptionist position at the University of Derby offers precisely that, with a strong emphasis on professionalism, customer service, and a supportive work environment. This review aims to guide potential candidates in understanding the advantages and key considerations for this exciting opportunity.

The University of Derby is a dynamic and forward-thinking institution, recognized for its commitment to teaching excellence (Gold in TEF 2023), groundbreaking research, and sustainable living. This role places you at the heart of their mission, contributing to a positive impact on students, staff, and the wider region.

The Campus Life and Student Living department is pivotal in ensuring the student experience is enriching and seamless. This role, specifically within the reception team, is designed for individuals who thrive on being the first point of contact and are dedicated to providing exceptional service. You'll be instrumental in shaping initial impressions and ensuring a smooth, welcoming environment for all.

Key Advantages for Candidates:

• Impactful Role: You will be a crucial part of the university's success, acting as the primary point of contact for visitors, students, and staff. Your professionalism and customer service skills will directly influence the perception and experience of everyone interacting with the university.
• Career Development: The University of Derby is committed to fostering a rewarding career for its employees. You can expect a supportive culture that prioritizes staff wellbeing, with ample opportunities for skill enhancement and professional growth. The salary structure also offers scope for progression based on performance.
• Comprehensive Benefits Package: Beyond a competitive salary, the university offers a generous annual leave entitlement (38 days inclusive of bank holidays and concessionary days), a valuable Local Government Pension Scheme, and a suite of holistic wellbeing benefits. This includes family-friendly policies, strong sick pay, an Employee Assistance Programme, and access to staff discounts and a discounted onsite gym.
• Valuable Experience: This role provides a fantastic opportunity to gain broad administrative and front-of-house experience. Responsibilities such as visitor and key management, alongside potential first-aid and fire coordination duties, will equip you with a diverse skill set.
• Modern & Inclusive Environment: The University of Derby boasts modern facilities and a commitment to an inclusive culture that centers on staff wellbeing. You'll be joining a team that values its employees and provides the necessary support to build a successful career.

Key Considerations for Candidates:

• Location and Hours: The role is primarily based at the Chesterfield Campus, St Helena. The position is full-time, 37 hours per week, with working hours between 8 am and 6 pm, Monday to Friday. While core hours are established, flexibility is crucial.
• Flexibility Required: Occasional evening and weekend work may be necessary to meet business needs. Candidates who can demonstrate adaptability and a willingness to adjust their schedule when required will be well-suited for this role.
• Proactive and Customer-Centric Mindset: Success in this role hinges on a proactive, approachable, and customer-focused attitude. The ability to take ownership of the customer experience, manage multiple tasks efficiently, and remain calm under pressure are essential qualities.
• Administrative and Interpersonal Skills: A strong command of Microsoft Office applications, excellent literacy and numeracy skills, and outstanding verbal and written communication are fundamental. The ability to build positive relationships with a diverse range of people is paramount.
• Right to Work: Please note that the University is unable to sponsor international workers under the Skilled Worker route for this role. Applicants must possess an alternative right to work in the UK.

This Receptionist position at the University of Derby is more than just a job; it's a chance to be an integral part of an institution dedicated to making a positive impact. If you are a professional, adaptable, and service-oriented individual looking to contribute to a vibrant academic community, this opportunity warrants serious consideration for your career path.