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Opportunity Review: Residences Assistant Occupancy Manager

The Residential Services team is currently seeking a proactive and dedicated Residences Assistant Occupancy Manager to join their vital operations. This role offers a unique opportunity to make a significant impact on the student experience by ensuring smooth and inclusive accommodation processes for approximately 6,500 students annually.

If you are looking for a position that combines operational excellence with a strong commitment to diversity and inclusion, this role could be an excellent next step in your career.

Key Advantages for Potential Candidates:

• Meaningful Impact: You will play a central role in allocating rooms across a large student accommodation estate, directly influencing the living experience of thousands of students.
• Inclusion Focus: The role places a strong emphasis on working collaboratively with the Student Disability and Inclusion (SDI) team to ensure accessible accommodation is provided, fostering an equitable environment for all.
• Operational Leadership: This position offers the chance to develop and demonstrate operational leadership skills, from managing complex allocation processes to overseeing nominations agreements with partner institutions.
• Data-Driven Decision Making: You will utilize accommodation management software and data analysis to monitor trends, inform strategic planning, and improve efficiency, a valuable skill for career advancement.
• Team Development: The opportunity to support and guide Customer Services Advisors and other team members will hone your leadership and mentoring abilities.
• Professional Growth: Handling complex accommodation cases and acting as a key contact for advice and solutions will build your problem-solving expertise and stakeholder management skills.
• Comprehensive Benefits: The position is permanent and full-time, offering a competitive salary range and a comprehensive package of employee benefits.

Key Considerations for Your Career Path:

• Operational Acumen: This role requires a strong understanding of managing complex processes, balancing multiple priorities, and a keen eye for detail, particularly in the context of room allocations and contract management.
• System Proficiency: Confidence and proficiency in using software systems and data to drive decisions and improve efficiency are essential.
• Leadership Experience: While opportunities exist to develop leadership skills, prior experience managing a team and acting as an escalation point for challenging situations will be highly beneficial.
• Interpersonal Skills: Building and maintaining positive relationships with colleagues, stakeholders, and students is paramount. A calm, professional, and discreet approach is crucial, especially when handling sensitive information.
• Adaptability: The role involves contributing to key operational periods, including weekend shifts during busy intake and departure times (primarily August and September). Flexibility and a willingness to adapt to these peaks are important.

This role is ideal for individuals who are organized, analytical, and possess strong leadership potential, with a genuine desire to contribute to a positive and inclusive student community. If you thrive in a dynamic operational environment and are passionate about service excellence, this opportunity warrants serious consideration for your professional development.