Residential Life Customer Service Advisor

University of East London

Founded in 1898, we at the University of East London (UEL) are proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About Us

We are Student Services and are responsible for nurturing wellness, supporting individual needs, helping students in crisis, improving retention, and enabling positive experiences through residential life and extra-curricular activities. Working in partnership across academic schools and professional services, our teams seek to provide a network of support throughout the student journey and aim to optimise student success. 

The Student Services directorate is led by the Assistant Chief Operating Officer, Health Gain & Student Experience. Our department incorporates a number of professional and support teams including Student HUB, Student Conduct, Academic Tutoring, Residential Life, Student Disability and Dyslexia, Student Life, Student Money Advice and Rights Team, Student Engagement, Retention and Success and Student Wellbeing.

About the Job

You will act as the first point of contact for all visitors and provide a high standard of customer care to all students living in UEL Halls of Residence, prospective residents, UEL colleagues and all other visitors to the Residential Life office. 

The postholder will work on delivering an excellent, effective and customer focused experience for our 1169 student residents in the Halls of Residence, which requires administrative skills and attention to detail. Working alongside colleagues within the team and the wider University, the postholder must ensure a high level of service is provided.

About You

Educated to a degree level or equivalent, you will have experience in a customer-facing role. You should have strong customer service, communication, IT and administrative skills. You are expected to be flexible to respond to the needs of the Residential Life team and stakeholders depending on changing client requirements and the priorities of the team and are required to work regular weekends.

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture.

We offer a genuinely competitive salary, dependent on experience, and a range of excellent benefits.

You can explore our full benefits package here: https://uel.ac.uk/benefits-professional-services-positions

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity, and Inclusivity achievements, as members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and committed to success, we want you to apply today

Closing Date: 04 Feb 2026

Team: Support - UELPS Ltd

Salary: £31,536 to £34,595 per annum inclusive of London Weighting