SENIOR CUSTOMER SERVICE ASSISTANT, G4S

Are you a seasoned customer service professional with a knack for leadership and a passion for creating exceptional customer experiences? G4S Facilities Management is seeking a motivated and dedicated Senior Customer Service Assistant to join their team in Cheltenham, Gloucestershire.

This is an exciting opportunity for individuals looking to advance their careers in a dynamic environment. The role is permanent and full-time, requiring 40 hours per week, typically Monday to Friday. While the core hours are Monday to Friday, please note that the business operates between 6 am and 7 pm, and flexibility within these hours may be required based on business needs.

Advantages for Aspiring Candidates:

• Leadership Development: This role offers a fantastic platform to hone your leadership and management skills. You will be instrumental in guiding, managing, and developing the Customer Services team, directly contributing to operational and business objectives.
• Service Excellence Focus: You will have the opportunity to shape and maintain high service standards, developing and implementing operational procedures and Service Level Agreements (SLAs). Proactively identifying and implementing service improvements will be key, allowing you to make a tangible impact on customer satisfaction.
• Comprehensive Benefits Package: G4S offers a highly attractive benefits package, including a 2.5% Golden Hello payment upon commencement and an annual retention bonus of up to £2,000 (subject to eligibility and clearance).
• Generous Holiday Entitlement: Enjoy 27.5 days of holiday plus bank holidays, offering a healthy work-life balance.
• Career Progression: G4S is committed to employee development, providing progression, training, and development opportunities tailored to your career path.
• Employee Support and Well-being: Access to a comprehensive employee assistance program (WeCare), confidential counselling services, and 24/7 health and medical support.
• Financial Benefits: Benefits include a company pension scheme with employer contributions and a G4S Life Assurance Scheme.
• Discounts and Perks: Take advantage of discounts on high street shops, brands, retailers, and travel suppliers.

Key Considerations for Your Career Path:

• Leadership Experience is Crucial: The role explicitly requires proven supervisory or leadership experience within a customer-facing environment. Demonstrating your ability to lead and motivate a team will be essential.
• Exceptional Communication Skills: Strong verbal and written communication, coupled with excellent interpersonal abilities, are vital for managing both client relationships and team dynamics.
• Organisational Prowess: A highly organized, methodical, and detail-oriented approach is necessary for effective task management, scheduling, and reporting.
• Security Clearance: Please be aware that due to the nature of the business, security clearance to a high government level will be required for this position. This is a critical aspect to consider for your application.
• Adaptability to Working Hours: While the role is primarily Monday to Friday, the operating hours between 6 am and 7 pm suggest a need for flexibility and an understanding of business-driven scheduling.

The salary for this position is £30,501.59 per annum. If you are a proactive leader with a commitment to outstanding customer service and meet the required qualifications, this role presents a significant opportunity for professional growth and rewards within a reputable organisation.