Second Line Application Support

Job Title: Second Line Application Support

Location: Stoke Gifford Bristol

Compensation: £33,843 + Benefits

Role Type: Full time / Permanent or Fixed Term Contract

Role ID: SF70671

Delivery Exceptional Technical Support in a Dynamic Environment

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as Second Line Application Support at our Babcock Technology Centre site.

The role

As Second Line Application Support, you’ll have the chance to work on complex systems that underpin national security, giving you the opportunity to grow your technical expertise while making a real impact.

Day-to-day, you’ll provide critical technical support for a suite of software products, both commercial off-the-shelf (COTS) and bespoke solutions. You’ll be at the heart of our Service Management Team, ensuring smooth operations and delivering outstanding customer experiences.

Responding to support requests via phone and email, performing diagnostic and corrective actions. Recording, updating, and closing support tickets using ITIL compliant processes. Providing clear communication and progress updates to customers and stakeholders. Maintaining applications in production environments through proactive monitoring and troubleshooting. Ensuring service delivery meets agreed Service Level Agreements (SLAs).

This role is full time, 35 hours per week and is based on site at Babcock Technology Centre.

Essential experience of Second Line Application Support

Technical awareness gained in a service or software development environment. Strong Oracle or SQL database administration skills. Analytical mindset with a methodical approach to problem-solving. Passion for software and delivering excellent customer service. Diagnostic skills with the ability to identify and resolve issues effectively.

Qualifications for Second Line Application Support

ITIL certification (essential).

Security Clearance

The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)

What we offer

Generous holiday allowance Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee share scheme Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10-days special paid leave Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually. ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock International

For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [email protected] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 26/01/2026

#BABDESTNUC