Senior Product & Proposition Manager - Onboarding

Shape the Future of Banking: Senior Product & Proposition Manager - Onboarding at Barclays

Barclays is inviting experienced professionals to join their dynamic team as a Senior Product & Proposition Manager - Onboarding. This is a pivotal role for individuals looking to make a significant impact on the customer experience within a leading financial institution. If you are passionate about product development, customer journeys, and driving transformative change, this opportunity offers a compelling platform for career growth.

What's on Offer: A Strategic Impact Role

This position places you at the forefront of Barclays' strategic agenda, specifically focusing on the critical area of customer onboarding. You will be instrumental in managing and evolving both existing and new products and services. The Onboarding team is currently undergoing an exciting transformation with a clear vision for 2026, aiming to:

• Achieve step-change improvements in the customer onboarding journey.
• Introduce new digital product onboarding experiences.
• Enable digital product applications for new customer segments, such as youth.
• Drive simplification and modernization of the underlying architecture.

Your responsibilities will span across delivering strategically vital, customer-centric improvements. This demands a robust understanding of onboarding processes, system functionalities, and rigorous risk management practices. Furthermore, you will be responsible for the day-to-day management of customer journeys and flows, ensuring seamless experiences.

Key Advantages for Your Career Path:

This role presents numerous advantages for ambitious professionals seeking to advance their careers:

• Strategic Influence: Directly contribute to shaping the future of banking by influencing key product strategies and execution.
• Transformative Project Leadership: Be a part of a significant transformation agenda, gaining invaluable experience in driving change within a large, complex organization.
• Customer-Centric Development: Focus on creating tangible benefits for customers, ensuring their onboarding experience is intuitive and efficient.
• Cross-Functional Collaboration: Work closely with diverse teams across the bank, fostering a deep understanding of the broader business landscape.
• Risk & Controls Expertise: Develop and hone your skills in risk management and control frameworks, a critical competency in the financial services sector.
• Digital Innovation: Play a key role in the development and implementation of new digital products and journeys, staying at the cutting edge of financial technology.
• Career Advancement: The opportunity to grow into more senior leadership roles, leveraging your experience in product management and transformation.

Key Considerations for Candidates:

To thrive in this role and maximize your career trajectory, consider the following:

• Demonstrable Product Expertise: A proven track record in product management is essential. Highlight your experience in launching, managing, and evolving products.
• Control and Risk Acumen: Strong understanding and practical experience in managing risk and implementing robust controls are paramount. Be ready to discuss your approach to risk mitigation.
• Continuous Improvement Mindset: Showcase your ability to identify opportunities for improvement and drive initiatives that enhance customer outcomes. Quantifiable results are highly valued.
• Change Management Acumen: Experience in navigating and driving change within an organization is crucial, especially given the transformation agenda.
• Strategic Thinking: The ability to think strategically, align initiatives with business objectives, and develop long-term product visions will be assessed.
• Digital and Technology Savvy: A good understanding of digital technologies and their application in financial services will be beneficial.
• Potential Leadership: While not explicitly required for all roles, prior people management experience and the ability to lead through change are highly valued. If you have this, be sure to emphasize it.

Location Flexibility:

Barclays offers flexibility with this role being based in London, Glasgow, Manchester, or Northampton.

This Senior Product & Proposition Manager role is an exceptional opportunity for a driven individual to leave a lasting mark on how customers interact with Barclays. If you possess the required skills and are eager to contribute to a forward-thinking financial institution, we encourage you to explore this exciting prospect.