Senior Service Designer (12-Month Fixed-Term Contract) - An Opportunity with Lloyds Banking Group

This review provides an insightful look into the Senior Service Designer position at Lloyds Banking Group, designed to help potential candidates understand the scope and advantages of this exciting opportunity. We'll highlight key aspects to guide your career development and inform your decision.

Lloyds Banking Group stands as a titan in the UK's financial sector, serving over 30 million customers and leading the charge as the nation's largest digital bank. With an ambitious transformation agenda and substantial investment in its platforms and people, the Group is at the forefront of shaping the future of banking. This Senior Service Designer role is a pivotal part of that journey, offering a chance to make a tangible impact on millions of lives.

Key Advantages for Candidates:

• Strategic Impact: As a Senior Service Designer, you will be instrumental in creating seamless digital experiences for customers, fostering advocacy, and advancing the practice of Service Design across a leading financial institution. This is an opportunity to influence strategy and drive meaningful change.
• Leadership and Mentorship: You'll have the chance to lead a diverse team of designers, researchers, and strategists, fostering an environment of innovation and continuous improvement. This role offers significant scope for developing your leadership and coaching skills.
• Deep Dive into Service Design: The position demands expertise across the full spectrum of service design, from initial needs definition and journey mapping to blueprinting and compelling storytelling. You'll be empowered to act as a subject matter expert in design thinking methodologies.
• Cross-Functional Collaboration: Work within agile teams, collaborating closely with product owners and engineers. This ensures a holistic approach to problem-solving and a deep understanding of business context, needs, and risks.
• Career Growth and Development: The role emphasizes ownership of your own and others' development, offering opportunities for coaching and mentoring. You'll be actively encouraged to evolve the craft of Service Design within the Group.
• Flexible Working Environment: Lloyds Banking Group embraces flexible working, with hybrid options available. This role specifically involves a hybrid working pattern, requiring at least two days per week or 40% of your time in the office, offering a balance between in-person collaboration and remote flexibility.
• Competitive Compensation and Benefits: The salary range of £76,194 - £89,640, along with a comprehensive benefits package including a generous pension contribution, annual performance bonus, and share schemes, makes this a highly attractive proposition.
• Commitment to Diversity and Inclusion: Lloyds Banking Group is dedicated to building an inclusive organisation that reflects modern society. They actively welcome applications from under-represented groups and are committed to making reasonable adjustments throughout the recruitment process.

Key Considerations for Candidates:

• Fixed-Term Contract: This is a 12-month fixed-term contract position. Candidates should consider how this aligns with their long-term career aspirations and job search strategy.
• Pace and Pressure: The role requires a calm and resilient approach when under pressure, with the ability to proactively identify risks and respond to emerging priorities. The dynamic nature of a large transformation program means agility is key.
• Influence and Stakeholder Management: A significant aspect of this role involves influencing internal customers, managing expectations, and incorporating multiple perspectives. Strong communication and relationship-building skills are paramount.
• Location Flexibility: The role is based in either Leeds or Bristol, requiring candidates to consider their preferred working location and any associated relocation needs.
• Advocacy and Evolution: Beyond executing design tasks, a key responsibility is advocating for Service Design principles, defining new ways of working, and helping to evolve the craft across the organisation. This requires a proactive and evangelistic mindset.

This Senior Service Designer role at Lloyds Banking Group presents a compelling opportunity for experienced professionals looking to lead, innovate, and contribute to a significant transformation within a leading UK bank. If you are a driven Service Designer with a passion for creating exceptional customer experiences and developing others, this role offers a rewarding path for professional growth and impactful work.