Service Coordinator reference: 1253451901

Career Opportunity: Service Coordinator at Bilfinger UK

Bilfinger UK stands as a prominent leader in engineering and maintenance services, catering to a diverse range of critical industries including chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables, and food & beverage. Their core mission is to optimize asset efficiency, ensuring high levels of operational availability and driving down maintenance costs. With a wealth of experience in both offshore and onshore facilities, Bilfinger UK offers comprehensive asset management services across all project lifecycle phases, from initial consulting and engineering through to manufacturing, assembly, operations, maintenance, and decommissioning. This commitment is backed by a robust workforce of over 4,500 dedicated professionals operating from 14 strategically located industrial hubs, consistently upholding the highest standards of safety, compliance, and quality.

We are currently seeking a committed and enthusiastic Service Coordinator to join our dynamic service department at Prospect House, Haydock. This role is pivotal to the successful delivery of call-out and maintenance requirements for our valued service contract customers. You will play a key supporting role for our management and technical teams, demonstrating initiative, effective priority management, strong time management, and excellent problem-solving and decision-making abilities.

Key Responsibilities and Advantages for Candidates:

As a Service Coordinator, you will be an integral part of the service delivery team, contributing directly to client satisfaction and operational excellence. This role offers a fantastic opportunity to:

• Develop Comprehensive Planning & Coordination Skills: You will be responsible for managing customer calls and email requests, meticulously planning and coordinating call-outs and maintenance activities. This involves leveraging departmental tools such as Ganttic and Autotask, providing hands-on experience with industry-standard resource planning software.
• Gain Exposure to Enterprise Systems: You will actively use SAP for various administrative tasks, including creating purchase orders, inputting timesheets, completing goods receipting, and generating reports. This experience is highly valuable for career progression within large industrial organizations.
• Enhance Reporting & Analytical Abilities: Utilize standard tools to review and provide engineers' reports to clients, and assist management with Bilfinger UK's standard reporting systems like ACTIVE. This will hone your analytical and communication skills in a professional context.
• Master Quotation and Certification Processes: You will be involved in the quoting process using standard tools and play a crucial role in maintaining calibration and tool certification records, as well as proactively managing engineers' training records. This aspect of the role fosters meticulous attention to detail and an understanding of compliance requirements.
• Build Strong Customer Service Expertise: A core function of this role is excellent customer service. You will be the first point of contact for many client needs, developing your interpersonal and communication skills to build and maintain strong client relationships.

Key Considerations for Your Career Path:

This Service Coordinator position is an excellent stepping stone for individuals looking to build a career in the engineering and maintenance sector. We are particularly interested in candidates who:

• Possess Relevant Experience: Proven experience in a similar service delivery role within a service-type business is highly advantageous.
• Demonstrate Essential Academic Foundations: A solid understanding of English Language and Mathematics is essential, with National 5 (N5) or equivalent (Grade C or better) being a requirement. This highlights the importance of strong communication and numerical literacy.
• Exhibit Key Personal Qualities: We are seeking individuals with strong written and verbal communication skills, proficient IT and numerical skills, and a logical, analytical approach. Attention to detail is paramount, as is the ability to work effectively as part of a team.
• Show a Passion for Growth: A demonstrable willingness and passion to develop skills within the industry, coupled with a hardworking, confident, and organized demeanor, are crucial. Bilfinger UK is committed to fostering employee development and encourages proactive learning.

This permanent, full-time role within our Operations team offers a unique opportunity to contribute to a leading engineering and maintenance provider. If you are a driven individual with a keen eye for detail and a passion for operational efficiency, we encourage you to explore this exciting prospect.