Services & Solutions Director

## Discover Your Next Leadership Opportunity: Service and Solutions Director at RS Group Are you a seasoned leader with a passion for driving operational excellence and delivering exceptional customer experiences? RS Group, a global digital destination for industrial product and service solutions, is seeking a dynamic **Service and Solutions Director** to play a pivotal role in shaping the future of their UK & Ireland operations. This is a significant opportunity to contribute to a company with ambitious growth plans and a strong commitment to its values: "We are one team. We deliver brilliantly. We do the right thing. We make every day better." This hybrid role, based in either Corby or Manchester, offers the chance to lead and inspire a substantial team across 15 UK locations. If you're ready to make a tangible impact and advance your career in a fast-paced, multi-cultural environment, this position warrants your serious consideration. ### Why This Role is a Career Advantage: * Strategic Impact: You will be instrumental in driving operational excellence and aligning with the strategic Go-To-Market plans, directly influencing the £700m to £1.5bn growth trajectory of the UK & Ireland business. * Leadership of Scale: This role offers the chance to manage and develop a team of 200 individuals across multiple sites, fostering a high-performing culture and empowering your team to deliver brilliant results. * Customer Centricity: At the heart of this role is a commitment to placing the customer first. You will have the opportunity to create progressive, forward-thinking teams focused on customer needs and ensuring a seamless, positive experience at every touchpoint. * Broader Influence: Beyond leading the RS Local network, you will be an integral part of a wider EMEA leadership community and collaborate with cross-functional teams including Sales, Marketing, Product, and Sales Effectiveness. This matrixed environment will hone your ability to leverage organizational resources effectively. * Innovation and Future-Proofing: You will be actively encouraged to explore and implement new, innovative strategies for developing the UK & Ireland markets in a future-proofed manner, particularly in the rapidly evolving digital landscape. * End-to-End Responsibility: The role encompasses managing key operational areas such as Technical Support, Calibration, Oil Sampling, and Onsite Services, contributing to the development of high-value solutions and ensuring seamless implementation and retention of new contract wins. ### Key Considerations for Your Career Path: * Complex and Dynamic Environment: The role operates within a highly complex, fast-moving, and multi-cultural business environment. Candidates should thrive in such settings and possess a strong ability to adapt and lead through change. * Matrixed Working: Success in this role requires comfort and proficiency in working within a matrixed organizational structure, effectively collaborating and influencing across different teams and geographies. * Progressive and Inspiring Leadership: The ideal candidate will demonstrate progressive thinking, a modern leadership style, and the ability to inspire and mentor new generations of talent, particularly in adapting to the digital age. * Analytical and Process-Oriented Skills: A sharp eye for detail, a strategic and analytical mindset, and proven experience in process optimization and identifying areas for improvement are crucial for success. * Strong Communication and Stakeholder Management: Excellent communication, presentation skills, and the ability to collaborate effectively with various stakeholders, including senior management, will be essential. * Profitability and Resource Management: The role requires a keen understanding of managing profitability, resourcing, and budgets associated with both the implementation and ongoing management of value-added services and solutions. This Service and Solutions Director position at RS Group presents a compelling opportunity for ambitious leaders looking to drive significant business growth, champion customer success, and foster a culture of excellence within a respected global organization. If you possess the drive, strategic vision, and leadership acumen, this role could be the perfect next step in your career journey.