Change Manager

Opportunity Review: Change Manager (Remote, UK)

This is a compelling opportunity for an experienced Change Manager to play a pivotal role within RS Group's global IT landscape. The position offers a chance to take ownership of the end-to-end Change Management process, ensuring that all IT changes are executed in a controlled, consistent, and well-governed manner. For candidates seeking to make a tangible impact on service stability and operational efficiency, this role presents a significant career advancement.

Key Advantages for Your Career Path:

• Strategic Influence: As the central point of contact for all change activity, you will have the authority and responsibility to drive process compliance, minimize risks to business-critical services, and align IT changes with overarching business priorities.
• End-to-End Ownership: This role provides the rare chance to own and operate the entire Change Management lifecycle. This includes everything from reviewing and planning global changes to conducting post-implementation reviews and driving continuous improvement initiatives.
• Global Impact: Working within a global IT landscape means your contributions will have far-reaching effects, providing valuable experience in managing diverse stakeholder needs and complex international operations.
• Mentorship and Development: The opportunity to manage and mentor a Change Analyst offers a chance to develop your leadership skills and contribute to the growth of others within the team.
• Commitment to Wellbeing and Inclusivity: RS Group demonstrates a strong commitment to employee wellbeing through a comprehensive suite of family-friendly policies and support for neurodiverse colleagues, LGBTQ+ individuals, and women at various life stages. This proactive approach fosters a truly inclusive and supportive work environment.
• Continuous Improvement Focus: The role is designed for individuals passionate about operational excellence, with a clear mandate to identify and drive improvement initiatives, perform trend analysis, and contribute to problem management.

Key Considerations for Potential Candidates:

• Technical Foundation: A strong understanding of ITIL v4 frameworks and their practical application is essential. Candidates with ITIL Practitioner or ITIL v3 Expert certifications will find their existing knowledge highly relevant.
• Stakeholder Management: Success in this role hinges on excellent communication and stakeholder engagement skills. The ability to build strong relationships with internal teams, third-party partners, and senior management is crucial.
• Process and Detail Orientation: The description emphasizes the need for a detail-oriented and process-driven professional. A meticulous approach to governance, risk assessment, and documentation is paramount.
• Adaptability and Agility: While structure and governance are key, candidates must also demonstrate an ability to balance risk with business agility, ensuring smooth delivery of changes without compromising service stability.
• Experience with ITSM Tools: Hands-on experience with ServiceNow or similar ITSM platforms is a desirable skill that will significantly benefit candidates in this role.
• Remote Work Demands: As a remote position, candidates must possess strong self-discipline, excellent time management skills, and the ability to effectively collaborate with teams virtually.

This Change Manager position at RS Group is an excellent pathway for professionals looking to deepen their expertise in IT Service Management, contribute to global operational excellence, and thrive in a supportive and forward-thinking organization. If you are a driven, analytical, and collaborative individual with a passion for effective change management, this opportunity is well worth exploring.