Social Media Director (Remote, Any Location, GB)

Career Opportunity: Director of Social Media

Are you a seasoned social media strategist with a passion for storytelling and a knack for driving measurable results? This is an exceptional opportunity to shape the digital narrative for a global leader in the customer experience (CX) industry. As the Director of Social Media at Foundever®, you will play a pivotal role in amplifying our brand presence and achieving key business objectives across LinkedIn, Instagram, and YouTube.

This position is designed for a forward-thinking professional who thrives at the intersection of creativity and data. You'll be instrumental in developing and executing a comprehensive social media strategy that not only boosts brand awareness but also fuels lead generation, establishes thought leadership, and attracts top talent. If you understand the unique dynamics of social media within the BPO sector and possess the ability to blend compelling narratives with performance-driven insights, this role is for you.

Key Advantages for Your Career Path:

• Strategic Leadership: You will have the autonomy to develop and lead multi-channel social media strategies from the ground up, directly impacting brand perception and business growth.
• Cross-Functional Collaboration: Work closely with Sales, Recruitment, and Operations teams to ensure social media efforts are seamlessly integrated into broader marketing campaigns, offering a holistic view of business objectives.
• Creative Ownership: Take the reins on content planning, creation, and curation across diverse formats (videos, reels, carousels, case studies) and platforms, ensuring a consistent and engaging brand voice.
• Audience Cultivation: Play a crucial role in growing and engaging targeted audiences, from potential clients and partners on LinkedIn to prospective talent on Instagram and employees on YouTube, fostering a vibrant online community.
• Data-Driven Impact: Utilize your analytical skills to track key performance indicators, derive actionable insights, and continuously optimize content and campaigns for maximum effectiveness.
• Team & Vendor Management: Lead and mentor any in-house social media team members or external agencies, honing your leadership and project management capabilities.
• Industry Influence: Contribute to the thought leadership and employer branding efforts of a renowned global CX organization, positioning yourself as an expert in the field.

Key Considerations for Candidates:

• BPO Industry Nuance: A strong understanding of the Business Process Outsourcing (BPO) industry and its specific marketing challenges and opportunities is essential. Candidates with experience in service-based or BPO environments will find this role particularly rewarding.
• Platform Expertise: Proven experience developing and executing strategies for LinkedIn, Instagram, and YouTube is a prerequisite. A deep understanding of platform algorithms, paid social strategies, and audience targeting is critical for success.
• Content Versatility: The role demands exceptional storytelling, copywriting, and visual content creation skills. Familiarity with content creation tools such as Canva and Adobe Creative Suite, as well as social media management platforms like Sprout Social or Hootsuite, is expected.
• Global Perspective (Preferred): While not mandatory, familiarity with global and regional content strategies, especially across North America, Europe, and APAC, would be a significant asset.
• Video Acumen (Preferred): While not a core requirement, experience in video production and editing can be a significant advantage in creating dynamic and engaging content.

If you are ready to lead, innovate, and drive tangible results in the exciting world of social media marketing for a global CX powerhouse, we encourage you to explore this impactful opportunity.