Specialist Customer Care Business CSS

Opportunity Alert: Specialist Customer Service Advisor - Business & Everyday Banking

Are you a customer-centric individual with a passion for providing exceptional support? This Specialist Customer Service Advisor role at Barclays offers a unique opportunity to be at the heart of delivering outstanding service within the dynamic world of business and everyday banking. If you thrive on problem-solving, possess strong communication skills, and are eager to grow within a supportive environment, this position warrants your careful consideration.

Why This Role Might Be Your Next Career Move:

• Comprehensive Training & Development: Barclays is committed to your growth. Full training will be provided, and the organization actively focuses on "noticing, nurturing, and supporting" your ambitions. This indicates a strong investment in your professional development and a genuine desire to help you succeed.
• Impactful Customer Interaction: You'll be directly involved in helping customers navigate both their everyday banking needs and more complex business banking requirements. This means your role has a tangible impact on individuals and businesses alike.
• Hybrid Working Model: For those seeking a balance between remote and in-office work, this role offers a hybrid arrangement with one day per week in the office. This flexibility can be a significant advantage for maintaining work-life integration.
• Structured Environment with Opportunities for Influence: The role outlines clear accountabilities, from providing service across various channels to identifying areas for process improvement. For those inclined towards leadership, there are prospects for supervising teams and contributing to professional development.
• Focus on Continuous Improvement: You'll be encouraged to identify industry trends and propose best practices, demonstrating a culture that values innovation and proactive engagement in enhancing customer care.
• Barclays Values & Mindset: Aligning with Barclays' core values of Respect, Integrity, Service, Excellence, and Stewardship, alongside the Barclays Mindset of Empower, Challenge, and Drive, offers a guiding framework for ethical and effective professional conduct.

Key Considerations for Aspiring Candidates:

• Experience & Skills: While comprehensive training is provided, a solid foundation in communication skills is essential. Experience with Microsoft packages is required. Telephony experience is considered a desirable asset, suggesting that phone-based interactions will be a significant part of the role.
• Critical Skill Assessment: Be prepared for assessments that may cover crucial skills such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology. This indicates the role requires more than just transactional customer service; it involves a broader understanding of the banking landscape.
• Resolution of Complex Issues: The role emphasizes resolving "more complex customer needs/requests." This suggests that you should be comfortable with problem-solving and taking ownership of challenging customer situations.
• Collaboration and Feedback: You will be expected to collaborate with various teams and provide feedback and coaching to colleagues. If you enjoy working collaboratively and mentoring others, this aspect of the role will be appealing.
• Geographic Location: The position is based in Knutsford. Ensure this location is suitable for your commuting needs, especially considering the hybrid working model.
• Working Hours: The role operates Monday to Friday between 8 am and 8 pm. Understanding this schedule is crucial for managing your availability and expectations.
• Right to Work: As a legal requirement, candidates must have the legal right to work in the UK. Any existing visa sponsorships or the need for sponsorship must be declared accurately during the application process.

This Specialist Customer Service Advisor position presents a promising pathway for individuals who are dedicated to customer satisfaction, possess strong interpersonal skills, and are eager to contribute to a leading financial institution. By carefully considering the requirements and the opportunities for growth, you can determine if this role aligns with your career aspirations.