Student Support and Administration Senior Lead

Are you enthusiastic about contributing to a forward-thinking higher education institution? Is your passion for student success at the core of your professional drive? At the University of Sunderland in London (UoSiL), we are dedicated to prioritising student experience, customer service, academic quality, value for money, and continuous improvement. And now we have an exciting opportunity to join us a Student Support and Administration Senior Lead!   

ABOUT US 

The University of Sunderland in London boasts a vibrant and diverse community of staff and students. We consider ourselves as an innovative satellite campus and are constantly evolving and have exciting plans for 2026 and beyond!

We are currently piloting a four-day working week which allows our colleagues to work 32 hours over 4 days week with no reduction in pay. The pilot is part of our ongoing efforts to create a positive and inclusive workplace that promotes work-life balance and allows our colleagues to thrive professionally and personally whilst maintaining our commitment to delivering high-quality service to all our students.

In addition, we have recently moved to a modern campus building, offering a bright and spacious learning and working environment.

ABOUT THE TEAM AND THE ROLE

This is an exciting opportunity to join the University of Sunderland in London at a pivotal time in our growth and transformation. Based at our award-winning Harbour Exchange campus near Canary Wharf, you’ll be part of a dynamic, collaborative, and forward-thinking environment that puts students at the heart of everything we do. As Student Support and Administration Senior Lead, you will play a key role in shaping the entire student journey; from enrolment through to graduation and ensuring that every interaction reflects our commitment to excellence, inclusivity, and innovation.

You’ll lead and inspire a high-performing team across Student Support, Student Administration, and Student Journey functions, working together to deliver seamless, student-centred services. Our culture is fast-paced yet supportive, with a strong emphasis on continuous improvement, data-driven decision-making, and championing the student voice.

WHAT YOU’LL NEED TO SUCCEED

To excel in this role, you’ll bring proven senior-level experience in managing student support and administration services within a higher education (HE) setting. You will be an inspiring leader with a track record of driving service excellence, implementing process improvements, and delivering large-scale operational projects. A deep understanding of the HE sector, programme structures, and compliance requirements, particularly UKVI and immigration regulations is essential.

You’ll combine strategic thinking with hands-on operational expertise, using data and student insights to shape services and enhance the student experience. Exceptional communication and influencing skills will enable you to build strong relationships with diverse stakeholders, while your ability to manage competing priorities under pressure will ensure success in a fast-paced environment. 

WE OFFER

The opportunity to join a pilot of a pioneering 4-day-week (32 hours over 4 days)Excellent Defined Contribution Pension with additional benefits of life cover and income protectionGenerous annual leave and Christmas closure days on top of Bank HolidaysSeason Ticket LoanAccess to MyLifestyle benefit platform with plentiful of discounts and offersCycle to Work and Electric Car Salary Sacrifice schemesEnhanced maternity and paternity policiesOur commitment to training and developmentOur location in Canary Wharf with easy accessWe are accredited Living Wage Employer

Please note that in order to provide quality support to our students at all times, our professional staff work fully from the office.

To apply, click on APPLY button and register on our e-recruitment platform and complete the application form.

If you would like to have an informal conversation about the role, please contact Chris Nixon, Head of Student Experience via  [email protected]

Closing Date:  Midnight, 26 January 2026

Please note we reserve the right to close the vacancy earlier should we have a sufficient response.

Closing Date: 26 Jan 2026

Team: Professional Support

Salary: £62,846 to £67,897 per annum