Terminal Co-ordinator (Days)

Embark on a dynamic career at Freightliner, the UK's premier maritime intermodal logistics operator, and a significant player in the UK Heavy Haul rail freight market. With extensive operations across Europe, Freightliner seamlessly connects the UK with the continent through its Intermodal and Heavy Haul rail freight services. This 12-month fixed-term contract for a Terminal Coordinator in Felixstowe offers a unique opportunity to contribute to a vital and thriving logistics network.

This role is ideal for individuals seeking hands-on experience in a fast-paced operational environment. As a Terminal Coordinator, you will be at the forefront of managing crucial customer service requests, handling depot queries, and planning shunt operations. The position also provides exposure to diverse projects, allowing you to deepen your understanding of logistics operations while contributing to Freightliner's unwavering commitment to health and safety, which is paramount in all its activities.

Why Consider This Opportunity?

• Competitive Remuneration & Benefits: Freightliner offers a comprehensive package designed to support your financial well-being, including a competitive pension scheme and immediate life insurance coverage.
• Career Growth & Skill Development: This role is a stepping stone for career advancement. Freightliner invests in its employees through regular training, including access to external courses and in-house sessions. This commitment ensures you can enhance your skills, build confidence in your role, and progress within the organization.
• Award-Winning Safety Culture: Join a company that is recognized for its excellence and innovation in safety practices. Being part of this culture means working in an environment where your well-being is a top priority.
• Generous Family-Friendly Provisions: Freightliner demonstrates a strong commitment to work-life balance with enhanced maternity and paternity pay, and is proud to be a Work180 endorsed employer.
• Employee Well-being Support: Access to a 24/7 Employee Assistance Programme (EAP) and an employee benefits platform offering discounts on gym memberships, retail vouchers, and a cycle-to-work scheme, all contributing to your overall well-being.

Key Responsibilities You'll Embrace:

• Managing customer queries, including communications with shipping lines and handling customer claims.
• Overseeing container releases and acceptance information flows.
• Accurately inputting data into essential operations systems such as TOPS, iPro, VBS, and Gate Management Systems (GMS).
• Coordinating with Terminal MSOs for reefer settings and Genset releases.
• Inputting shunt details into TOPS and planning stack allocations for deliveries and collections.
• Planning and issuing shunts to ensure timely movement of containers.
• Controlling internal tug access via the Gate Management System/VBS for all involved parties, ensuring shunts are executed as planned.
• Liaising with senior managers to plan VBS slots and execute instructions.
• Planning and booking VBS slots for both Pentalver and Port movements to prevent missed bookings.

What We're Looking For in a Candidate:

• Previous experience in a similar role within shipping lines, port operations, haulage, or container handling is highly desirable.
• A keen eye for detail is crucial for accuracy in operational tasks.
• A strong team player mentality, essential for collaborative success.
• A demonstrable focus on providing excellent customer service.
• Ideally, a foundational understanding of container ISO standards would be advantageous.

Please note: Successful applicants will be subject to a satisfactory DBS check.

This Terminal Coordinator position is an excellent opportunity for individuals aiming to build a solid foundation in the logistics sector. Freightliner's dedication to employee growth, safety, and a supportive work environment makes it an attractive choice for those looking to develop their careers within a leading industry player.