Application Support Analyst reference: 0000071294

## Barclays Application Support Analyst: A Strategic Opportunity for IT Professionals This review offers prospective candidates an in-depth look at the Application Support Analyst role at Barclays, based in Knutsford. It aims to illuminate the advantages and key considerations for individuals charting their career path within the dynamic financial technology sector.

Barclays is seeking a driven and strategic Application Support Analyst to play a pivotal role in shaping the future of their IT Services. This is not just a support function; it's an opportunity to influence strategic direction, empower senior management with critical insights, and proactively manage service risk across a global organization.

What Makes This Role Stand Out?

• Strategic Impact: Beyond day-to-day operations, you'll be instrumental in developing and implementing cutting-edge methodologies and processes for IT Services. This is a chance to leave your mark and contribute to the long-term vision of a leading financial institution.
• Senior Stakeholder Engagement: The role involves direct support and interaction with the bank's senior management team. This provides invaluable exposure to high-level decision-making and the opportunity to hone your influencing and communication skills.
• Risk Management & Controls: A core focus is on the identification, mitigation, and management of IT Service risk. If you have a keen eye for detail and a commitment to robust controls, this role offers significant scope to excel.
• End-to-End Ownership: You'll be accountable for a wide spectrum of IT Service functions, from departmental management and performance oversight to policy development, financial monitoring, and project delivery. This breadth of responsibility ensures continuous learning and development.
• Production Stability & Incident Resolution: At its heart, this role ensures the smooth operation of critical banking systems. You'll be at the forefront of maintaining production stability, resolving complex technical issues, and minimizing disruption.
• Cross-Functional Collaboration: Success hinges on your ability to collaborate effectively with wider teams, both internal and external. This fosters a rich environment for building relationships and expanding your professional network.

Key Considerations for Aspiring Candidates:

• Technical Versatility is Key: While specific technologies are mentioned as examples (Unix, SQL, Windows, Openshift, AWS), the emphasis is on an adaptable technical mindset. Candidates should demonstrate a broad understanding and the ability to quickly grasp new technologies. Experience with monitoring tools like AppDynamics and Kibana, along with coding awareness, would be advantageous.
• Strategic and Analytical Prowess: This role demands more than just technical skills. A strategic thinking mindset is crucial for proactively identifying service improvements. Coupled with extensive analytical and problem-solving skills, you'll be expected to triage incidents swiftly and devise effective recovery paths.
• Exceptional Communication and Interpersonal Skills: The ability to provide clear, concise updates to diverse audiences, including senior management, is paramount. Effective collaboration is essential for driving resolutions and building strong relationships.
• Adaptability and Prioritization: The fast-paced nature of banking IT requires the capability to adapt to evolving situations, identify critical priorities, and remediate effectively under pressure.
• Leadership Potential (if applicable): For those stepping into a leadership capacity, the Barclays LEAD behaviours (Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others) are fundamental. Even as an individual contributor, acting as an advisor and influencing decision-making are highly valued.
• Commitment to Barclays Values: All colleagues are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset of Empower, Challenge, and Drive.

This Application Support Analyst position at Barclays presents a compelling opportunity for seasoned IT professionals looking to advance their careers in a challenging yet rewarding environment. If you possess a strong blend of technical expertise, strategic thinking, and exceptional interpersonal skills, this role offers a platform to make a significant impact and grow within a globally recognized financial institution.