Business & Operational Support Analyst

Opportunity Review: Business & Operational Support Specialist at SSE

This review aims to provide prospective candidates with a comprehensive understanding of the Business & Operational Support Specialist role within SSE's Business & Operational Support Team. We'll highlight the compelling advantages of this opportunity and key considerations to help you navigate your career path.

The Role: Driving Efficiency in a Net Zero Future

SSE is at the forefront of the net zero transition, and this role plays a crucial part in supporting their Business Energy Department. As a Business & Operational Support Specialist, you will be instrumental in maintaining and enhancing the applications that power this vital sector. This includes:

• Providing essential technical support for a diverse range of applications, from established third-party systems to bespoke in-house solutions.
• Taking ownership of the design and development of software solutions, leveraging your expertise in C# .Net, SQL, MS Access, and MS Excel.
• Effectively managing a high volume of support requests, ensuring timely and impactful resolutions.
• Proactively identifying and implementing improvements to drive cost reduction, boost efficiency, and elevate customer service standards.
• Demonstrating strong organizational skills by planning and managing your tasks independently to meet critical deadlines.
• Contributing to a collaborative team environment by sharing knowledge and fostering a broad skill base across the department.

Key Advantages for Candidates:

This position offers a unique blend of technical challenge and professional growth within a company committed to a sustainable future. Consider these significant advantages:

• Impactful Work: Directly contribute to SSE's ambitious goals of becoming a leading energy company in a net zero world. Your technical expertise will have a tangible impact on their operations.
• Diverse Technical Landscape: Gain hands-on experience with a variety of applications and technologies, including C# .Net, SQL, MS Access, MS Excel, and an understanding of Python, Databricks, and Power BI. This broad exposure will significantly enhance your skill set.
• Career Development: The emphasis on knowledge sharing and collaborative problem-solving provides an excellent platform for continuous learning and professional development. You'll have the opportunity to expand your technical capabilities and grow within the organization.
• Competitive Compensation and Benefits: The salary range of £38,966 - £45,905 is complemented by a comprehensive benefits package designed to support your family, finances, and overall wellbeing. This includes flexible options such as discounts on private healthcare, gym memberships, wellbeing services, and interest-free loans for technology and transport.
• Flexible Working: SSE embraces a "Flexible First" approach, offering options that cater to your personal needs and preferences, fostering a healthy work-life balance.
• Location Flexibility: The opportunity is available in Reading, Perth, or Cardiff, offering choices to suit your geographical preferences.
• Commitment to Inclusion: SSE is dedicated to fostering an open and inclusive workplace, actively encouraging applications from individuals with diverse backgrounds, including those historically underrepresented in the industry.

Key Considerations for Your Career Path:

To ensure this role aligns with your career aspirations, here are some points to consider:

• Technical Foundation: While the role involves working with various technologies, a strong foundation in Microsoft Access, Microsoft Excel, and/or SQL Server is essential. Experience with C# .Net is also a significant advantage for the development aspects of the role.
• Problem-Solving Acumen: The ability to analyze complex issues, develop effective solutions, and manage multiple priorities under pressure will be critical for success.
• Adaptability: The dynamic nature of the energy sector and the focus on rapid application development require a candidate who is adaptable, proactive, and eager to embrace new challenges.
• Fixed-Term Contract: This is a 12-month fixed-term contract. Candidates should consider their long-term career goals and how this interim role fits into their broader professional journey.

Overall, the Business & Operational Support Specialist position at SSE presents a compelling opportunity for technically skilled individuals looking to contribute to a forward-thinking company at the heart of the energy transition. If you possess strong analytical and technical skills, a passion for problem-solving, and a desire to work in an inclusive and dynamic environment, this role could be an excellent step in your career.