Client Service Delivery Specialist Team Lead- Broker support

Client Service Delivery Specialist Team Lead – Global Broking Centre: An Opportunity for Growth and Impact

This Client Service Delivery Specialist Team Lead position within Aon's Global Broking Centre presents an exciting opportunity for seasoned professionals to leverage their expertise in a dynamic and client-focused environment. If you are driven by a passion for delivering outstanding customer service, excel in a busy setting, and are eager to contribute to process improvement, this role could be a significant step in your career advancement.

Key Advantages for Potential Candidates:

• Structured Career Path and Development: Aon explicitly highlights a commitment to your career progression, offering structured onboarding, comprehensive training, and ongoing development opportunities. This indicates a supportive environment for professional growth and advancement within the organization.
• Impactful Role in Specialized Industries: The position offers a unique chance to gain deep experience within the specialized and complex fields of Aviation and Space insurance. Your work will directly contribute to facilitating crucial insurance placements for high-value, global clients.
• Collaborative and Inclusive Environment: You will be part of a diverse and inclusive team, fostering strong relationships with colleagues, brokers, underwriters, and offshore partners. This collaborative spirit is central to Aon's approach, emphasizing "the right people, right skills, right activities."
• Hybrid Work Flexibility: The role embraces modern work arrangements with a hybrid model, allowing for a blend of virtual and in-office work across their London and Chelmsford locations. This offers a degree of flexibility to manage your work-life balance.
• Focus on Continuous Improvement: Aon values initiative and a proactive approach to enhancing processes. This role provides ample scope to identify inefficiencies, implement solutions, and drive best practices, allowing you to make a tangible difference.
• Comprehensive Benefits Package: Beyond the core responsibilities, Aon offers a robust benefits package, including a discretionary bonus, pension and life assurance, private medical care, and wellbeing initiatives like "Global Wellbeing Days."

Key Considerations for Your Career Path:

• Specialized Industry Experience: While opportunities for learning are present, having prior experience in the insurance industry, particularly within Aviation and Space, will be a significant advantage and is a key requirement for success.
• Leadership and Team Management: This role requires proven team management experience. Your ability to act as a role model, provide constructive feedback, and support your team members will be crucial for effective leadership.
• Technical Proficiency and Process Understanding: A strong understanding of insurance risk, the end-to-end placement process (pre- to post-placement), and proficiency in systems like Word and Excel are essential. The ability to provide SME technical placement advice is a core function.
• Proactive Problem-Solving: The emphasis on identifying process issues and driving solutions suggests that candidates who are proactive, analytical, and solution-oriented will thrive in this position.
• Client-Centricity and Stakeholder Management: Success will be measured by your ability to build strong relationships with internal and external stakeholders, including brokers and underwriters, and effectively handle complex client queries.

In essence, this role offers a compelling opportunity for individuals seeking to advance their careers in a supportive, client-focused, and growth-oriented organization. If you possess the requisite experience and a drive for excellence, this position at Aon promises a rewarding and impactful professional journey.