Collections Advisor

## Opportunity Review: Customer Service Advisor (Collections) This review offers a professional perspective on the Customer Service Advisor role within the Collections team, designed to guide potential candidates in evaluating this career opportunity.

This permanent, full-time role presents an excellent entry point into a dynamic customer contact centre environment, with a focus on supporting customers with outstanding account balances. Operating within SSE Energy Solutions, a leader in renewable electricity generation, you'll be part of an organisation committed to sustainability and driving the UK towards net zero. The position offers a competitive salary range of £29,504 - £34,757, complemented by a comprehensive benefits package designed to support your family, finances, and overall wellbeing.

Advantages for Potential Candidates:

• Career Growth in a Vital Sector: SSE Energy Solutions is at the forefront of the energy transition. Working within their Collections team provides valuable experience in a business-critical function for a company making a significant impact on sustainability. This could be a strong foundation for future roles within customer service, finance, or the broader energy industry.
• Flexible and Hybrid Working: With a hybrid model requiring just two days a week in the office, this role offers a good work-life balance. The mention of "Flexible First options available" suggests a commitment to accommodating individual needs, which is a significant advantage for those seeking autonomy.
• Comprehensive Benefits Package: The advertised benefits extend beyond basic salary, including generous holiday entitlement (34 days), enhanced parental leave, discounted healthcare, and salary sacrifice car leasing. This indicates a strong employer commitment to employee welfare.
• Skill Development: The role actively encourages the development of key transferable skills such as exceptional customer service, communication, negotiation, and relationship building. These are highly sought after in any professional setting.
• Supportive Team Environment: While managing your own portfolio, you will be working alongside a wider collections team, implying a collaborative and supportive work environment.

Key Considerations for Candidates:

• Nature of the Work: This is predominantly a telephony-based role. Candidates should be comfortable and effective in engaging with customers over the phone, often in situations requiring tact and problem-solving to resolve financial matters.
• Performance Metrics: The role emphasizes meeting KPIs and targets. Individuals who thrive in results-oriented environments and are motivated by achieving objectives will find this aspect rewarding.
• Adaptability and Proactivity: The description highlights the need to be "adaptive" and "proactive." This means being able to adjust your approach based on customer needs and taking initiative to manage accounts effectively.
• Location Options: The role offers flexibility in terms of base location with options in Cardiff, Reading, or Perth. Candidates should consider their preferred working location and commute.
• Pre-employment Screening: Be aware that all successful candidates will undergo pre-employment screening, including a basic criminal records and credit check.

In summary, this Customer Service Advisor position offers a compelling opportunity for individuals seeking to build a career within a forward-thinking company committed to a sustainable future. The blend of competitive remuneration, excellent benefits, and a flexible working environment, coupled with the chance to develop crucial customer-facing skills, makes this a role worth serious consideration for aspiring professionals.