Complaints Advisor

Opportunity Review: Complaints Advisor at SSE

For professionals seeking a meaningful role within a forward-thinking energy company, this Complaints Advisor position at SSE presents a compelling career opportunity. SSE's commitment to a net-zero future and its substantial investments in renewable energy underscore a dynamic and impactful environment for its employees.

Advantages for Potential Candidates:

• Impactful Work: As a Complaints Advisor, you will be instrumental in upholding SSE's dedication to exceptional customer service. Your role directly contributes to customer satisfaction and the continuous improvement of services, making a tangible difference.
• Career Growth and Development: This position offers valuable experience in complaint handling, compliance, and customer relationship management. These are transferable skills highly sought after in various sectors, providing a strong foundation for career advancement. The emphasis on identifying trends and implementing process enhancements also allows for proactive contribution and skill development.
• Flexible and Hybrid Working: With a hybrid model requiring a minimum of two days per week in the office, candidates can benefit from a balance between collaborative office-based work and the flexibility of remote working. The option for "Flexible First" further enhances adaptability. Base locations in either Cardiff or Perth offer geographical choice.
• Competitive Remuneration and Benefits: The salary range of £34,749 - £40,939, coupled with a comprehensive benefits package, demonstrates SSE's commitment to employee wellbeing. This package includes financial support, health and wellbeing services (such as private healthcare, online GP, and counselling), and family-friendly entitlements, all designed to support your personal and professional life.
• Commitment to Sustainability and Innovation: Working for SSE means being part of an organisation at the forefront of the energy transition. You will contribute to a mission-driven company that is investing heavily in a cleaner, more secure future.
• Inclusive and Supportive Culture: SSE actively fosters an open and inclusive workplace, valuing diversity and encouraging applications from all backgrounds. This commitment extends to providing reasonable adjustments to support candidates throughout the application process.

Key Considerations for Candidates:

• Essential Experience: The role requires demonstrable experience in complaint handling and a solid understanding of compliance. Candidates should be able to showcase their ability to resolve complaints effectively while adhering to company policies and regulatory standards.
• Communication Proficiency: An adaptable communication style is crucial. You will need to clearly and empathetically communicate with a diverse range of customers and internal stakeholders, tailoring your approach to each situation.
• Organizational Acumen: Managing multiple complaint cases simultaneously requires strong organisational skills, excellent attention to detail, and the ability to prioritise effectively to ensure timely and thorough resolutions.
• Proactive Problem-Solving: The ability to identify trends, anticipate risks, and proactively suggest improvements is a key aspect of this role. Candidates who are solutions-oriented and driven to prevent future issues will thrive.
• Background Checks: Please be aware that if offered a role, SSE conducts criminality and credit checks as part of the onboarding process.

This Complaints Advisor role at SSE offers a significant opportunity for individuals who are passionate about customer service, dedicated to continuous improvement, and eager to contribute to a leading energy company driving the net-zero transition. If you possess the required skills and are looking for a role where you can make a real impact while benefiting from a supportive and flexible work environment, this position is certainly worth exploring.