Course Enquiries Adviser

Are you passionate about delivering outstanding customer service and helping people take the next step in their education journey? We’re looking for a proactive and enthusiastic Course Enquiries Adviser to join our busy and supportive course enquiries team at the University. 

In this full-time role, you’ll be the first point of contact for prospective students and their supporters, offering clear, accurate and engaging advice across a variety of channels — including phone, email, and digital platforms. From course details to life on campus, you’ll be helping future students explore their opportunities and make confident, informed decisions. The conversations and interactions you have will play a key role in inspiring students to choose our university, while supporting the university in achieving its student recruitment goals. 

Working closely with colleagues across the university, you’ll handle a high volume of enquiries every day while maintaining a professional, client-focused approach. Your strong communication skills, confidence with digital tools, and ability to work efficiently under pressure will help you deliver an excellent service that reflects the high standards of our university. 

We’ll support you to build your knowledge and expertise, ensuring you feel confident advising on everything from academic programmes to the wider student experience. As part of a friendly, motivated team, you’ll have the chance to make a real difference to people’s futures while also directly contributing to the university’s recruitment success. 

What we’re looking for: 

Experience of delivering excellent customer service, ideally in a busy environmentStrong interpersonal and communication skills, both written and verbalConfidence in using digital platforms and managing enquiries across multiple channelsA proactive, solution-focused approach to meeting service standards

If you’re motivated to help others succeed and want to play a key role in welcoming future students to the university — while making a direct impact on achieving our recruitment goals — we’d love to hear from you. 

Additional details

This is a permanent contractThe post is full-time, 37 hours per weekHours of work: Monday to Thursday 09:00 am to 5:00 pm, Friday 09:00 am to 4:30 pmThe position is based at our Moulsecoomb campusProvisional date for interviews: Wednesday 21 January 2026Applications from candidates seeking to job share are welcome.

Closing Date: 09 Jan 2026

Team/Division: Administrative/Clerical/Technical

Salary: £27,319 to £30,378 per annum