Customer Advisor

Recruiting tomorrow Army today. Be the best to support the best! As a Customer Advisor your role will involve receiving inbound calls from candidates who are looking to join the British Army and responding to any enquiries regarding their application processes. Job title: Customer Advisor Job Description: Full-time, permanent role: working 37.50 hours per week. Hours of work follow a rota between 8.15am-7.00pm Monday to Friday and a rotated Saturday (approximately 1 in every 8). Office working: at our Upavon, Wiltshire office As part of the induction process, you will be required to attend an in-person, 1.5 day, induction at our offices in Bovington As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. What you’ll be doing Answering calls from individuals looking to join the British Army Responding to online webchat enquiries Accurately updating the internal database Escalating any problems or issues that may occur Responding to candidate questions regarding various stages in the recruitment process Supporting team members as and when required What we’re looking for Essential Previous customer service skills - face to face or over the telephone Good IT skills using Microsoft Office Suite Adaptable to in house databases Comfortable working in a team environment as well as independently Active listening skills with the ability to type key information at the same time Must have the flexibility to work a shift pattern, between the hours of 8.15am-7pm Empathy and patience Desirable Familiarity with army careers, would be an advantage About Recruiting Partnering Project (RPP): At Capita Recruiting Partnering Project, we’re transforming the British Army recruitment service. Our team are constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience. Join us and discover better ways to inspire people to become part of the Army. Please visit the below link for further information; Recruitment Partnership Project | Capita What in it for you? Offering a salary of £24,043.50 23 days’ holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto enrolment to a pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform Joining a large existing team environment Excellent training and opportunities to progress Free onsite secure parking, onsite canteen and shop facilities Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose 🤝 Customer first, always🧑‍💻 Fearless innovation✠Achieve together💙 Everyone is valued What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected] Location: Upavon , United Kingdom Time Type: Full time Contract Type: Permanent Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.