Customer Assistant - Food - Newport Retail Park reference: 6250354466

Opportunity Review: Customer Assistant - Foods Section at M&S

This opportunity at Marks & Spencer for a Customer Assistant in the Foods section presents a dynamic role for individuals passionate about delivering exceptional customer experiences and championing high-quality food products. M&S is embarking on an exciting digital transformation, and this role is at the forefront of that change, offering a chance to be part of a forward-thinking retail environment.

Advantages for Potential Candidates:

• Brand Ambassador Role: This position offers the chance to be a key representative of a respected brand like M&S. You'll have the opportunity to actively promote and share your knowledge of M&S Food products, influencing customer choices and satisfaction.
• Customer-Centric Focus: The role is fundamentally about creating "remarkable service" and ensuring customers feel "truly valued." If you thrive on building rapport and exceeding customer expectations, this is an ideal environment.
• Digital Integration: M&S is committed to a digital future. You'll gain valuable experience using in-store digital tools and customer-facing apps like the Sparks App, enhancing your digital literacy and adaptability in a modern retail setting.
• Teamwork and Inclusivity: The description emphasizes the importance of being a team player, fostering an inclusive store environment, and supporting colleagues and the community. This suggests a positive and collaborative workplace culture.
• Flexibility and Adaptability: While the work pattern is specific, the role requires you to be adaptable and work effectively across different store areas. This can lead to a diverse range of experiences and skill development.
• Career Development: M&S provides training on digital tools and communication channels, indicating a commitment to equipping employees with the skills needed to succeed. The company's ambition to "push boundaries" suggests opportunities for growth within a company undergoing significant innovation.
• Commitment to Inclusion: M&S highlights its dedication to an Inclusion, Diversity, and Equal Opportunities Policy, welcoming flexible working arrangements and offering support for reasonable adjustments during the recruitment process.

Key Considerations for Candidates:

• Specific Work Pattern: The advertised work pattern is early mornings on both Saturday and Sunday. Candidates must be comfortable and able to commit to these specific hours (Saturday 05:00 - 09:00 and Sunday 07:30 - 11:30 for both weeks).
• Age Restriction: Due to the early morning working hours, applicants must be 18 years or older to comply with health and safety legislation.
• Proactive and Hard-Working Ethos: The role requires individuals who are ready to "roll their sleeves up," "work hard," and "go above and beyond." A proactive and dedicated attitude is essential.
• Product Knowledge Enthusiasm: While training is provided, a genuine interest and passion for M&S Food products will be a significant advantage in effectively recommending and selling them.
• Digital Confidence: Being "digitally confident" is highlighted as essential. Candidates should be comfortable using technology and eager to learn new digital systems.
• Adaptability to Retail Demands: The retail environment can be fast-paced and demanding. You should be prepared to adapt to changing priorities and customer needs seamlessly.

This Customer Assistant role at M&S offers a compelling opportunity for individuals who are customer-focused, digitally savvy, and eager to contribute to a company that is actively innovating. If you are ready to embrace a role that blends excellent customer service with modern retail practices, this could be an excellent step in your career path.