Customer Assistant - Food (Nights) - Cribbs Causeway reference: 6253471971

Opportunity Spotlight: Customer Assistant (Night Shift) at M&S Foods

Are you a motivated individual with a passion for customer service and a knack for retail? Marks & Spencer is seeking dedicated individuals to join their Foods team as Customer Assistants, specifically within a night shift operation. This role offers a unique opportunity to be a brand ambassador for M&S's renowned high-quality products, driving exceptional customer experiences during overnight hours.

Key Advantages for Candidates:

• Premium Pay for Night Work: This role includes a £3.00 per hour unsocial premium for all hours worked between 22:00 and 06:00, offering enhanced compensation for your commitment to overnight shifts.
• Become a Product Expert: You will have the chance to deepen your knowledge of M&S Food products, becoming a go-to resource for customers seeking recommendations and insights into value offers and new arrivals.
• Digital Fluency Development: The role emphasizes the use of digital tools, such as the Sparks App and in-store devices. This provides an excellent opportunity to enhance your digital confidence and learn how technology can be leveraged to improve the customer journey.
• Team Collaboration and Inclusive Environment: M&S fosters a strong team ethos. You'll be encouraged to support your colleagues, contribute to a positive and inclusive store atmosphere, and build meaningful relationships within the workplace and the local community.
• Adaptable Retail Experience: This position offers exposure to various aspects of the retail environment. You will develop flexibility and adaptability by working effectively across different store areas, responding to the dynamic demands of the sector.
• Impactful Role: As the face of M&S, you will play a crucial part in delivering a great shopping experience, directly contributing to customer satisfaction and providing valuable feedback for continuous improvement.
• Commitment to Inclusion: M&S is dedicated to fostering an inclusive and diverse workplace. They are committed to an active Inclusion, Diversity, and Equal Opportunities Policy and are open to discussing flexible working arrangements. They also offer support for reasonable adjustments throughout the recruitment process.

Key Considerations for Your Career Path:

• Specific Working Pattern: This role requires a consistent commitment to overnight shifts from Wednesday to Saturday, 22:00 to 06:00. Candidates should be comfortable and able to manage this schedule effectively.
• Age Restriction: Due to the nature of night work and to comply with health and safety legislation, all applicants must be 18 years of age or older.
• Proactive Engagement: Success in this role hinges on a proactive approach to customer service. You will need to be comfortable initiating conversations, understanding customer needs, and going above and beyond to provide remarkable service.
• Attention to Detail and Efficiency: The ability to maintain a clean and tidy store, ensure shelves are well-stocked, and monitor sales targets requires a keen eye for detail and a commitment to efficient work practices.
• Feedback and Growth: A willingness to receive and act upon feedback, along with actively seeking it, is highly valued. This demonstrates a commitment to personal and professional development within the M&S framework.

This Customer Assistant role at M&S offers a compelling opportunity for individuals seeking a rewarding position within a respected retail brand. By embracing the unique challenges and advantages of the night shift, you can contribute significantly to the M&S customer experience and further develop your retail career.