Customer Sales Manager reference: SYS-15567

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This review provides an in-depth look at the Customer Sales Manager opportunity at Driffield Manor care home, part of the esteemed Care UK family. If you're a driven sales professional with a passion for making a tangible difference, this role offers a unique pathway to blend your commercial acumen with a deeply rewarding career in the care sector.

Care UK, a multi-award-winning private care company with an impressive network of over 150 care homes, is fundamentally driven by its values of Caring, Passionate, and Teamwork. This positions the company and its employees at the forefront of delivering exceptional care. The organisation's commitment to its people is evident in its continuous mission to attract and nurture exceptional talent, making this role a significant opportunity for career advancement.

Advantages for Potential Candidates:

• Impactful Role in a Growing Sector: As a Customer Sales Manager, you'll play a pivotal role in shaping the future of care at Driffield Manor. Your success directly contributes to the wellbeing of residents and the overall growth of a highly respected care provider. This is an opportunity to align your sales expertise with a purpose-driven mission.
• Sales-Centric Opportunity with a Human Touch: This role is ideal for experienced sales and business development professionals who thrive on achieving revenue targets. However, it's not just about numbers; it's about connecting with prospective clients, understanding their needs, and guiding them towards a supportive and enriching care environment.
• Community Engagement and Business Development: You will be empowered to build strong community relationships, drive enquiries through strategic events, sponsorships, and PR. This aspect of the role allows for creative marketing and proactive business development within the local catchment area.
• Collaborative Environment: You'll work closely with the Home Manager and Heads of Departments, fostering a collaborative atmosphere where ideas and information are shared. This ensures a holistic approach to sales and resident care.
• Career Growth within a Leading Organisation: Joining Care UK means becoming part of a dynamic and expanding organisation. The extensive network of homes provides ample opportunities for future career progression and development within the care sector.

Key Considerations for Candidates:

• Flexibility and Commitment: The role requires flexibility, including working some evenings and weekends. This is essential to providing an exceptional customer experience for every sales enquiry, especially given the sensitive nature of care decisions. Candidates should be prepared for this adaptable working pattern.
• Target-Oriented Responsibilities: A core aspect of the role involves achieving set targets for resident occupancy, self-pay mix, and average weekly fees. A strong understanding of sales metrics and a proactive approach to meeting these goals are crucial.
• Market Awareness: You will be responsible for monitoring the competitor landscape and identifying market gaps. This requires a strategic mindset and the ability to conduct market analysis to maintain the home's competitive advantage.
• Exceptional Communication Skills: Effectively communicating accurate and comprehensive information regarding facilities, care expertise, services, and pricing to prospective clients is paramount. This requires clarity, empathy, and a thorough understanding of what the care home offers.
• Organisational Prowess: The ability to manage multiple priorities effectively and maintain accurate, timely reports is essential for success in this role.

In essence, the Customer Sales Manager position at Driffield Manor offers a compelling proposition for sales professionals seeking a more meaningful career path. It combines the thrill of sales achievement with the profound satisfaction of contributing to the wellbeing of others. If you are self-motivated, possess a strong customer service mindset, and are eager to make a significant impact, this opportunity at Care UK is certainly worth exploring.