Customer Service Colleague

<div><div><div><p><strong>Pay Rate: £13,780</strong><br><strong>Grade: O</strong><br><strong>Contract Type: Permanent (Full-Time)</strong><br><strong>Shift patterns: 20 hours per week, 3 On, 6 Off (can start as early as 3am and as late as 11pm) </strong><br><strong>Location: Bristol Airport</strong></p> <p><strong><u>PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.</u></strong></p> <p>Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, providing top-notch ground handling services at numerous UK airports. Join us in our mission to deliver excellence in aviation logistics!</p> <p>We're now looking for a Customer Service Colleague to play an integral role at the heart of our operations, ensuring that every flight is a success.</p> <p> </p> <p><strong>✅</strong><strong>A TYPICAL DAY MAY INVOLVE</strong></p> <ul> <li><span data-contrast="auto"><span data-ccp-para>Checking passenger travel documentation at check-in </span><span data-ccp-para>area </span><span data-ccp-para>and </span><span data-ccp-para>boarding </span><span data-ccp-para>gate for acceptance </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-para>Representing the airline and providing an exceptional level of customer service, making the passengers journey positively memorable</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-para>C</span><span data-ccp-para>onsistently deliver</span><span data-ccp-para>ing</span><span data-ccp-para> the highest customer service </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-para>Reinforcing rules for oversized luggage, ensuring the correct fees apply if the size/weight is over allowance</span><span data-ccp-para>s</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-para>Assisting passengers during flight disruptions (delays, cancellations), overbooking and any other incidence</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> <p> </p> <p><strong>✅</strong><strong>THIS ROLE WOULD SUIT PEOPLE WHO </strong></p> <ul> <li>Hold a valid UK driving license (essential)</li> <li>Can work shifts, including weekends and bank holidays</li> <li>Are confident dealing with challenging situations</li> <li>Work well within a team and have excellent communication skills</li> <li>Are willing to attend a medical appointment</li> </ul> <p><strong> </strong></p> <p><strong>✅</strong><strong>SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL</strong></p> <p>To obtain a full airside ID, you must:</p> <ul> <li>Be able to provide five years' address history</li> <li>Be able to provide five years' reference history (employment/education/benefit claim/character)</li> <li>Pass a pre-employment Drug and Alcohol test</li> </ul> <p> </p> <p><strong>✅</strong><strong>WHY JOIN US?</strong></p> <ul> <li>Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution</li> <li>Free confidential 24/7 GP consultations</li> <li>Hundreds of retail and lifestyle discounts</li> <li>Affordable loans, savings schemes and free mortgage advice</li> <li>Visit <a href="https://careers.dhl.com/global/en/working-at-dhl-supply-chain">https://careers.dhl.com/global/en/working-at-dhl-supply-chain</a> to learn more</li> </ul> <p><strong> </strong></p> <p><strong>✅</strong><strong>WHO WE ARE</strong></p> <p>​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.</p> <p> </p> <p><strong>✅</strong><strong>BUILDING AN INCLUSIVE WORKPLACE</strong></p> <p>At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.</p> <p> </p> <p>As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.</p> <p> </p> <p><strong>Applications are reviewed continuously, and the vacancy may close early. Please submit asap to ensure consideration.</strong></p> <p> </p> <p> </p> <p> </p> <p>#UKIDSCEJ</p></div></div></div>