Customer Services Assistant

Career Opportunity: Customer Services Advisor

Are you a proactive individual with a genuine passion for assisting others and thriving in a dynamic, customer-centric setting? This role offers a compelling opportunity to make a significant impact within a busy Customer Services team, serving as a vital point of contact for a diverse range of service inquiries.

What This Role Offers You:

• Direct Impact: You will be the crucial first point of contact for customers, providing essential information and advice across a spectrum of council services.
• Varied Responsibilities: Your day-to-day will involve responding to inquiries, identifying customer needs, and ensuring they receive appropriate guidance, fostering a positive experience.
• Professional Development: This role provides an excellent platform to hone your customer service, communication, and problem-solving skills in a supportive team environment.
• Collaborative Environment: You'll be an integral part of a team, working alongside colleagues who share a commitment to excellent service delivery.
• Autonomy and Trust: The opportunity to work with minimal supervision will allow you to develop your independence and decision-making capabilities.

Key Considerations for Your Career Path:

• Customer Focus is Paramount: A genuine enjoyment of interacting with customers and a dedication to delivering outstanding service are essential for success in this position.
• Exceptional Communication Skills: The ability to communicate clearly, empathetically, and sympathetically with a wide array of individuals is a cornerstone of this role. You will need to act as a strong advocate for customers.
• Adaptability and Flexibility: The service operates between 8:30 am and 5:30 pm, Monday to Friday. Candidates should be prepared for flexible working hours to meet the needs of the service, with specific working patterns to be agreed upon.
• Teamwork and Initiative: While you'll have opportunities to work independently, being a supportive team player is equally important.
• Location: The role involves engagement with both the Contact Centre in Ormskirk and the Customer Service Point in Skelmersdale, requiring a presence at these locations.

This is an exciting chance to contribute to a vital public service and to grow within a supportive and engaging team. If you are ready for a new challenge and possess the dedication to excellent customer care, we encourage you to explore this rewarding opportunity.